Veterinary Receptionist/Assistant
About The Position
My Pet's Veterinary Urgent Care & Wellness is seeking a dedicated and versatile Veterinary Receptionist/Assistant to join our team! In this dual-role position, you'll be a vital part of both our medical support team and our reception staff. Whether you're assisting in the treatment area or greeting clients at the front desk, your work will help ensure our patients receive the highest quality care and our clients feel informed, supported, and welcome. This position is not limited to reception duties. The ideal candidate will be comfortable working as part of the entire veterinary team and assisting wherever needed. Responsibilities may include answering phones, checking clients and patients in and out, patient restraint and handling, cleaning and maintaining hospital areas, assisting the DVMs, and providing minor patient care and support. Ideal candidates are friendly, detail-oriented, highly organized, adaptable, and willing to jump in wherever needed. The ability to balance excellent customer service with hands-on patient support in a fast-paced, team-focused environment is essential.
Requirements
- 2+ years of experience in a customer service, reception, or client-facing role
- Proficiency in managing a multi-phone line system while assisting in-person clients
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Safe animal handling and restraint skills for dogs and cats of varying sizes and temperaments
- Ability to assist with exams, treatments, and outpatient procedures
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Experience scheduling appointments and coordinating calendars preferred
Responsibilities
- Answering phones
- Checking clients and patients in and out
- Patient restraint and handling
- Cleaning and maintaining hospital areas
- Assisting the DVMs
- Providing minor patient care and support
- Manage a multi-phone line system while assisting in-person clients
- Provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Schedule appointments and coordinate calendars
- Accurately process payments and maintain financial records
- Collaborate with a team
- Safe animal handling and restraint skills for dogs and cats of varying sizes and temperaments
- Assist with exams, treatments, and outpatient procedures
Benefits
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform Allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
