Veterinary Practice Manager

Alliance Animal Health•Little Rock, AR

7d•Onsite

About The Position

Briarwood Animal Hospital is seeking a courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. The role involves ordering, inventory management, coordinating schedules, resolving conflicts among office staff, training staff, and ensuring the practice operates efficiently. The manager will also answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs. The ideal candidate should be patient, detail-oriented, and adept at multitasking, with strong management, organizational, and customer service skills, and effective communication with both pet owners and veterinary staff.

Requirements

Minimum of 1-year management experience preferred or 3+ years veterinary experience preferred
Knowledgeable in veterinary medicine terminology
Knowledgeable in how to run a veterinary hospital
Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
Highly organized
Possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset
Open availability with flexibility to change hours based on hospital’s needs
Ability to authorize and complete a satisfactory background check

Nice To Haves

Experienced or Certified Veterinary Practice Manager

Responsibilities

Make informal recommendations to the veterinary regional manager concerning staffing needs, advancement, re-assignments, hours of work or other status changes affecting receptionists.
Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress, discuss corrective measures, and prepare appraisals.
Recruit, hire, and onboard staff members who fit the hospital's culture and needs. Terminate staff who do not follow guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
Resolve informal employee complaints, provide explanations of hospital personnel policies and procedures, and maintain effective employee-management communication.
Work collaboratively with all team members, ensuring actions support the hospital, doctors, and practice philosophy.
Maintain knowledge of hospital procedures for assembling patient records and recording veterinary practitioners' orders for patient activities, diet, tests, and treatments.
Demonstrate knowledge of veterinary terminology for accurate entry into patient records.
Obtain information from owners to complete records, provide instructions for scheduling appointments and therapeutic activities, and relay practitioners' orders concerning animal care and treatment.
Ensure pet owners' complaints are promptly addressed and resolved.
Provide strong client service skills.
Prepare employee work schedules and manage office staff.
Exhibit strong leadership, communication, and motivation skills, with the ability to direct, guide, and assist individuals.
Demonstrate knowledge of the structure and content of the English language, including spelling, grammar, and composition rules.
Show unbiased judgment when managing people and make fair recommendations regarding personnel issues and disciplinary actions.
Answer telephone calls politely and professionally.
Establish an inventory control system to ensure adequate supplies, review prices, and maintain inventory control (including controlled drugs) by monitoring quantities, qualities, and price points, including equipment and returns.
Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
Ensure payroll is completed and submitted accurately and in a timely manner.
Establish good relationships with vendors for optimal support.
Promptly notify appropriate veterinary staff of emergency cases.
Interview suitable office staff candidates and provide training to office employees as needed.
Perform other duties as assigned.

Benefits

Salary starting at $52,000 depending on experience
Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
Career Development Opportunities
Referral Bonus Program for most positions!
Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)