Veterinary Practice Manager
About The Position
Lead a Legacy. Inspire a Team. Shape the Future of Veterinary Medicine. For more than 50 years, Vernon Woods Animal Hospital has been a trusted part of the Sandy Springs and greater Atlanta community, providing compassionate, personalized veterinary care backed by progressive medicine. As a full-service small animal hospital, we've built our reputation on exceptional patient care, lasting client relationships, and a team-first culture where collaboration, trust, and continuous learning are valued every day. As we continue investing in our people, our patients, and the future of our hospital, we're seeking an experienced Veterinary Practice Manager to help lead our exceptional team. This is an outstanding opportunity for a collaborative, emotionally intelligent veterinary leader who is passionate about developing people, strengthening culture, driving operational excellence, and creating an exceptional experience for both clients and team members.
Requirements
- 3+ years of veterinary leadership or hospital management experience as a Veterinary Practice Manager, Hospital Administrator, or Hospital Manager
- Experience leading Veterinary Technicians, Assistants, and Client Service teams
- Strong operational leadership and workflow management experience
- Demonstrated success coaching, mentoring, and developing employees
- Excellent emotional intelligence and communication skills
- Experience with staffing, scheduling, recruiting, and employee engagement
- Working knowledge of veterinary practice management software
- Strong organizational and problem-solving skills
- Ability to confidently lead through change while maintaining team morale
Nice To Haves
- CVPM certification (or interest in pursuing certification)
- Budgeting and financial management experience
- P&L ownership and KPI reporting experience
- Experience supporting hospital growth initiatives
- Fear Free and/or AAHA experience is a plus
Responsibilities
- Serve as the operational leader of the hospital, partnering closely with the Medical Director and Regional Leadership Team to cultivate an engaged, accountable, and high-performing veterinary team.
- Foster a positive, collaborative, and accountability-driven culture.
- Mentor Veterinary Technicians, Veterinary Assistants, Client Service Representatives, and hospital leaders.
- Recruit, interview, onboard, coach, and retain exceptional talent.
- Conduct performance evaluations and support professional development.
- Lead conflict resolution with empathy and professionalism.
- Promote employee engagement, recognition, and retention initiatives.
- Build future leaders through coaching and mentorship.
- Lead the day-to-day operations of a busy, full-service veterinary hospital while ensuring efficiency, consistency, and exceptional patient care.
- Oversee hospital workflow and staffing.
- Optimize scheduling and resource utilization.
- Improve operational efficiencies and client flow.
- Support inventory management and operational compliance.
- Partner with the Medical Director on hospital initiatives.
- Maintain exceptional standards of patient care and client service.
- Ensure a safe, organized, and highly functioning workplace.
- Play an active role in the financial success of the hospital.
- Partner with Regional Leadership during annual budget planning.
- Maintain ownership of hospital P&L performance.
- Monitor labor, revenue, inventory, and operating expenses.
- Utilize KPIs and hospital analytics to identify opportunities.
- Support sustainable business growth while maintaining a people-first culture.
- Drive operational improvements through data-informed decision making.
- Champion an exceptional client experience.
- Support client communication and service recovery.
- Build long-term relationships within the local community.
- Partner with local organizations and referral partners when appropriate.
- Represent the hospital with professionalism and integrity.
Benefits
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Continuing Education Support
- Leadership Development Programs
- Employee Assistance Program (EAP)
- CalmHealth Mental Wellness Resources
- Rocket Lawyer Legal Resources
- Employee Pet Care Discounts
- Company-Paid Life Insurance
- Short-Term & Long-Term Disability Coverage
- Scholarship opportunities available for individuals interested in pursuing a CVPM pathway
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
