Veterinary Practice Manager

Veterinary Practice Partners • Brooklyn, NY

2d • Onsite

About The Position

Pure Paws Clinton Hill is seeking a full-time Practice Manager. This is a career-accelerator role focused on business ownership rather than just operational management. The Practice Manager will drive growth strategy in areas such as marketing, financial performance, client retention, and team development, working alongside an existing Medical Director, Operations Director, and Nurse Manager. The role involves approximately 40 hours per week, typically Monday through Friday, with occasional after-hours meetings and Saturdays. Flexibility and discretion in scheduling are expected.

Requirements

• Proven ability to balance business needs with team well-being.
• Strong organizational and prioritization skills.
• Experience interpreting data and using it to inform decisions.
• Capable of independently formulating and executing plans, while also collaborating effectively with leadership.
• Previous management experience in a veterinary setting is required.
• Composed Leadership – Stays calm and focused under pressure, even in high-stakes or fast-paced situations.
• Multitasking Mastery – Thrives in dynamic environments, juggling multiple priorities with precision and grace.
• Confident & Client-Savvy – Comfortable working with clients who demand high standards of service and DVMs who strive for excellence in medical care, while maintaining professionalism and clarity in every interaction.
• Independent Ownership – A proactive leader who takes initiative, drives decisions, and leads by example with minimal oversight.
• Growth Mindset – Welcomes feedback, seeks continuous improvement, and embraces challenges as opportunities.
• Team-First Mentality – Values collaboration and community, fostering a supportive and inclusive workplace.
• Results-Driven – Identifies areas for improvement, builds actionable plans, and follows through to deliver measurable outcomes.
• Organized & Detail-Oriented – Excels in time management, prioritization, and maintaining accuracy across tasks.
• Strong Communicator – Skilled in conflict resolution and clear communication with both staff and clients.
• Tech-Comfortable – Confident using tools like Microsoft Office, Teams, Slack, and practice management software.

Responsibilities

• Lead daily operations with confidence and composure, even under pressure.
• Directly responsible for scheduling veterinarians and CSRs, collaborating with Nurse Manager to appropriately schedule veterinary assistants and LVTs to maintain optimal coverage and workflow.
• Collaborate with medical teams to uphold high standards of patient care and clinical efficiency.
• Monitor patient flow and collaborate with Medical Director and Nurse Manager to implement strategies to reduce wait times and elevate the client experience.
• Balance the needs of the business and staff with thoughtful decision-making.
• Take initiative in identifying obstacles or opportunities, formulating solutions, and driving results independently and collaboratively.
• Design and execute marketing strategies to attract new clients and promote services.
• Analyze performance metrics and financial reports to identify growth opportunities and operational improvements.
• Ensure smooth front desk operations including auditing scheduling, check-in/check-out, client communications, and client service and retention protocols and initiatives.
• Address client complaints with empathy and professionalism, turning challenges into opportunities for service recovery.
• Build strong relationships with clients, ensuring their needs are met with professionalism and empathy.
• Confidently handle demanding client interactions and resolve concerns with tact and clarity.
• Develop client retention and outreach initiatives to boost engagement and loyalty.
• Represent the hospital at community events and foster partnerships with local organizations and referral networks.
• Oversee hiring, onboarding, training, and performance management of staff.
• Foster a culture of accountability, continuous improvement, and team collaboration.
• Maintain a clean, safe, and well-equipped facility that reflects the hospital’s commitment to excellence.
• Oversee billing, insurance claims, and client account management.
• Develop and manage budgets, ensuring financial health and sustainability.

Benefits

• Competitive salary
• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Professional development opportunities
• Guardian voluntary benefits
• Eligibility for up to 15% performance-based annual bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed