Veterinary Practice Director

ASPCA • New York, NY

1d • $117,500 - $125,500 • Onsite

About The Position

Oversee a fast-paced and dynamic nonprofit Community Veterinary Clinic (CVC). Enjoy a broad range of responsibilities: lead a happy, high-functioning team, ensure patients receive the highest-quality care, and deliver outstanding client experiences to maximize the CVC’s impact in the community. If you have a passion for mission-driven work, a desire to serve pets and people, and strong professional operations and people leadership experience, this may be the perfect opportunity for you!

Requirements

• Highly motivated self-starter capable of providing leadership and support to a large and complex operation
• Strong written and verbal communication skills; ability to synthesize complex information and communicate effectively with clients and colleagues
• Proven history of building and maintaining positive and productive relationships with internal and external stakeholders
• Excellent time management skills with the ability to respond to shifting priorities
• Proficient technology skills including Microsoft office and ability to use electronic medical records system, online calendar and email
• Experience leading and coaching people managers to be effective leaders
• Readily able to work with animals who are behaviorally and/or medically compromised; support staff in humane euthanasia situations
• Fear Free® Shelter certification is required within 60 days of hire
• Ability to exemplify ASPCA’s core values and behavioral competencies
• Bachelor’s degree or equivalent work experience, required
• Minimum of 5 years of combined professional work experience in public-facing services industries required
• Minimum of 5 years managing direct reports required
• Language: English (required)

Nice To Haves

• Minimum of 3 years managing in a veterinary clinic environment strongly preferred
• Experience working within a veterinary clinic environment a plus
• Minimum of 3 years managing managers/supervisors strongly preferred
• Budgeting and managing operating expenses experience preferred
• Bilingual (fluent in Spanish or other language a plus)

Responsibilities

• Lead a team of managers working together to optimize clinic operations: client experience, nursing/medical support, and veterinary medicine
• Oversee daily clinic operations to ensure efficient workflows and high-quality service
• Support a culture of kindness, respect, belonging, high performance and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and fun
• Partner with the Regional Management Team to provide clear and seamless leadership for the clinic management team – they will report to you (solid-line) for nonmedical job functions and take direction from the Regional Medical Director or Nursing Director (dotted line) on concerns related to veterinary medicine
• Oversee smooth and efficient operational flow in high volume surgery and appointments to optimize the clinic’s impact for animals & achieve goals
• Make day-to-day operational decisions in alignment with CM department priorities: Team, Animals, Clients, Operational efficiency
• Ensure clinic staff are scheduled to enable smooth operations and maximum impact
• Recruit and hire staff in partnership with the Talent Acquisition Partner
• Ensure new hires receive high-quality onboarding, training and feedback to set them up for success in their CM career
• Foster open 2-way communication with CVC team members to ensure they have timely, relevant information to succeed, understand the why behind decisions, feel heard and empowered to give input
• Develop next generation of high-performing leaders by engaging in career conversations, connecting staff members to professional development opportunities
• Communicate effectively with the Regional Management Team to execute the department’s strategy and fulfill our mission
• Be a consistent and visible presence “on the floor” to answer questions, make timely operational and staffing adjustments, offer support, receive/give feedback, lend a hand, and foster commitment to ASPCA’s mission
• Model and deliver superior client experience and patient care for every client, every animal, every day; create routines and follow best practices in CM’s Standard Operating Procedures to maintain smooth, consistent, top-quality operations
• Create and execute plans to meet or exceed clinic impact goals
• Apply mission-driven leadership within a high-quality, high volume non-profit veterinary practice to achieve impact and continuously improve to meet or exceed productivity goals
• Problem-solve; seek out root causes and course-correct to overcome obstacles
• Maintain a safe and healthy workplace for all staff, clients and animals: oversee safety protocols and ensure compliance with all OSHA regulations and ASPCA safety guidelines, support a culture of safety and injury/incident awareness and prevention
• Monitor inclement weather and emergency events that may impact CVC operations; partner with Regional Management team to prepare and execute plans to prioritize safety for people and patients in our care
• Ensure Fear Free® certifications are obtained by all staff and gentle animal handling is practiced consistently with patients in care to minimize fear, anxiety and stress
• Oversee financial & administrative health of the CVC, including cash management, expense management, payroll, data integrity and operational efficiency
• Ensure staff adhere to all time and attendance guidelines & California labor laws regarding time tracking, overtime, rest and meal breaks
• Collaborate with internal ASPCA partners such as LA Feline Programs, Client & Member Support, Government Relations to support organizational priorities
• Supervise security and custodial contractors working at the CVC to ensure a safe, secure and squeaky-clean environment
• Coordinate timely repairs and maintenance with Facilities team
• Work effectively with inter-agency partners – generally animal welfare groups, rescuers or municipal animal services agencies – to achieve ASPCA priorities in the region
• Represent the ASPCA and CM’s work to external partners as needed, including facility tours, media appearances or donor events

Benefits

• Affordable health coverage, including medical, employer-paid dental, and optional vision coverage, as well as employer-paid life and long-term disability insurance.
• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, company paid holidays, and 1 week of paid personal time that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager