Veterinary Patient Care Coordinator
About The Position
Alliance Animal Health is a fast-growing private equity backed, Veterinary Service Organization that operates as a majority owner and business partner to many veterinarian practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so that they can focus their energy on providing incredible care for animals. In fact, our Core Values are (quite literally) written with PETS in mind: Passion, Engagement, Trust and Service. We want our doctor partners to choose what's best for their practice because they are the experts in medicine, while we customize the support, the co-ownership approach, and business solutions based on their goals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today’s veterinary environment - without disrupting the medical autonomy and what makes each of our hospitals unique. Because at the end of the day, our central support team exists to serve our practices. So, if you’re excited about using your talents to make an impact on the health and wellness of pets - we’d love to talk with you! The Patient Care Coordinator (PCC) is a client-focused professional responsible for managing a dedicated book of veterinary practices and supporting their clients through proactive communication, scheduling, and preventive care outreach. In this role, the PCC partners closely with assigned clinics to help drive patient compliance, improve client engagement, and provide operational support. This position requires a self-directed individual who can independently manage their workflow, prioritize outreach activities, and support multiple practices simultaneously. The PCC serves as a key liaison between veterinary clinics and their clients while ensuring a high level of service and communication.
Requirements
- Strong ability to work independently and manage multiple priorities
- Excellent written and verbal communication skills
- Comfort working across multiple technology platforms
- Strong organization and attention to detail
- Ability to handle challenging client conversations with professionalism
Nice To Haves
- Experience working in a veterinary clinic or animal health environment
- Familiarity with PetDesk or veterinary practice management systems
- Prior experience in client service, appointment scheduling, or preventive care coordination
- Experience working in a remote environment
Responsibilities
- Manages client outreach for assigned veterinary practices, supporting preventive care compliance and appointment scheduling.
- Educates clients on recommended veterinary services such as wellness exams, vaccinations, and dental care.
- Conducts outreach through phone, text, and email to schedule appointments and follow up with clients.
- Serves as the primary communication liaison for assigned clinics, helping support clinic workflows and service goals.
- Maintains accurate documentation of client interactions.
- Navigates multiple systems such as PetDesk, RingCentral, Microsoft Teams, and veterinary practice management software (e.g., Cornerstone, ezyVet, AviMark).
- Reviews patient records to identify follow-up care opportunities.
- Professionally handles client questions, concerns, or service issues.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
