Veterinary Patient Care Coordinator
About The Position
The Patient Care Coordinator (PCC) is a client-focused professional responsible for managing a dedicated book of veterinary practices and supporting their clients through proactive communication, scheduling, and preventive care outreach. In this role, the PCC partners closely with assigned clinics to help drive patient compliance, improve client engagement, and provide operational support. This position requires a self-directed individual who can independently manage their workflow, prioritize outreach activities, and support multiple practices simultaneously. The PCC serves as a key liaison between veterinary clinics and their clients while ensuring a high level of service and communication.
Requirements
- Strong ability to work independently and manage multiple priorities
- Excellent written and verbal communication skills
- Comfort working across multiple technology platforms
- Strong organization and attention to detail
- Ability to handle challenging client conversations with professionalism
Nice To Haves
- Experience working in a veterinary clinic or animal health environment
- Familiarity with PetDesk or veterinary practice management systems
- Prior experience in client service, appointment scheduling, or preventive care coordination
- Experience working in a remote environment
Responsibilities
- Managing a dedicated book of veterinary practices
- Supporting clients through proactive communication, scheduling, and preventive care outreach
- Partnering closely with assigned clinics to help drive patient compliance, improve client engagement, and provide operational support
- Independently managing workflow, prioritizing outreach activities, and supporting multiple practices simultaneously
- Serving as a key liaison between veterinary clinics and their clients
- Ensuring a high level of service and communication
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
