Veterinary Office Manager

Mill Creek Veterinary Hospital•Walla Walla, WA

10d•$26 - $28•Onsite

About The Position

Mill Creek Veterinary Hospital is seeking a Veterinary Office Manager to help lead their team and support the daily operations of their mixed animal, general practice. This is a hands-on leadership role where the manager will oversee day-to-day operations and also be ready to support the team on the hospital floor as needed. The role involves working closely with the Medical Director and hospital leadership to ensure the hospital runs smoothly while supporting both the team and clients.

Requirements

2+ years of veterinary assistant, veterinary receptionist, or other veterinary office experience required.
Demonstrated career growth through increased responsibility, leadership, or professional advancement in previous roles.
Passion for mentoring, developing, and supporting team members.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Comfortable stepping into both administrative and clinical support roles as needed.
Excellent communication, problem-solving, and conflict-resolution skills.
Strong customer service skills with a commitment to delivering an exceptional client experience.
Ability to adapt quickly, remain flexible, and lead calmly through changing priorities.
Proficiency with veterinary practice management software and Microsoft Office applications.

Nice To Haves

Prior veterinary experience
Experience as a team lead, shift lead, supervisor, or other related leadership within a veterinary hospital preferred.
Experience with scheduling, inventory management, and coordinating daily hospital operations preferred.

Responsibilities

Support, coach, and mentor team members while fostering a positive, collaborative workplace culture.
Assist with onboarding, training, scheduling, and performance conversations.
Coordinate daily hospital workflow, manage scheduling, maintain inventory and equipment, and help ensure compliance with hospital policies and applicable regulations.
Assist on the hospital floor as needed, providing support to client service representatives, technicians, and assistants to help maintain efficient patient care and client service.
Help create an outstanding client experience by addressing concerns, supporting the front desk team, and identifying opportunities to improve service and communication.
Identify opportunities to improve efficiency, organization, and communication while helping implement new processes and best practices.
Assist with payroll preparation, reporting, supply ordering, and other administrative responsibilities that keep the hospital operating smoothly.