Veterinary Marketing Coordinator

Animal Health Care Center•Madison, AL

3d•Onsite

About The Position

Animal Health Center and Clawington of Madison are seeking a Client Experience & Marketing Coordinator to help create exceptional experiences for our clients while strengthening our connection with the community. This is a client-facing position focused on building relationships with pet owners, helping new clients understand our services and policies, gathering feedback, and managing day-to-day marketing activities. The ideal candidate enjoys meeting people, creating memorable experiences, producing engaging content, and representing our organizations in a positive and professional way. Our purpose is to provide the highest quality medicine to our patients while building a trusting relationship with our clients.

Requirements

Strong communication and relationship-building skills.
Friendly, professional, and comfortable interacting with clients in person.
Enjoys meeting new people and creating positive experiences.
Strong organizational skills and attention to detail.
Ability to represent the values and personality of Animal Health Center and Clawington of Madison.

Nice To Haves

Customer service, hospitality, healthcare, veterinary, or pet care experience preferred.
Experience with social media, photography, content creation, or marketing is preferred.

Responsibilities

Welcome new clients and personally introduce them to our team, mission, services, and how our clinic operates.
Conduct new client onboarding conversations and annual wellness visit touchpoints to review clinic policies, communication preferences, available services, and resources that help make veterinary care more accessible and personalized.
Build meaningful client relationships that encourage loyalty, retention, and referrals.
Create social media content, including gathering photos, patient stories, educational content, and community-focused posts.
Manage day-to-day social media engagement and help maintain a strong online presence for both organizations.
Support implementation of marketing initiatives and campaigns developed in partnership with leadership.
Plan community outreach, events, partnerships, and relationship-building opportunities.
Monitor client feedback, online reviews, and trends to help improve the client experience.
Share client insights and recommendations with leadership.