Veterinary Hospital Operations Manager

Veterinarian Partners • Pets R Family Veterinary Hospital, FL

23h • Onsite

About The Position

The Hospital Operations Manager is responsible for leading the hospital’s clinical and operational performance by developing a high-performing veterinary technician team, driving efficient and consistent workflows, and delivering an exceptional client experience. This role ensures the hospital is fully staffed, well-trained, and aligned with organizational goals while maintaining accountability for daily operations, staff scheduling, and process execution. The manager fosters a positive, team-focused culture, strengthens cross-department collaboration, and upholds the hospital’s standards for quality care, communication, and service excellence.

Requirements

• Previous experience as a Veterinary Technician
• Minimum 4 years of experience in a supervisory or leadership role
• Advanced knowledge in veterinary operations and procedures including surgery, laboratory techniques, digital imagery, pharmaceuticals, and critical or emergency medical care
• Ability to work on multiple tasks with interruptions in an energetic environment with the pressure of periodic heavy workloads
• Capability to react calmly and effectively in emergency situations
• Ability to communicate complex processes/concepts to a wide variety of people, both in written and verbal form
• Computer literate knowledge in Microsoft Office and the ability to utilize required veterinary clinic software

Responsibilities

• Identifies and hires the right people and improves the hospital’s potential with each new hire
• Attracts and hires an inclusive team of Veterinary Technicians
• Maintains a fully staffed hospital team through succession planning, building bench strength, and filling all open positions in a timely manner
• Accurately assesses the strengths and developmental needs of technicians
• Provides timely, specific feedback and coaching that results in improved performance
• Promotes an environment that ensures technicians understand how they support the doctor team and the client’s experience
• Provides challenging developmental assignments, while considering the individual strengths/preferences of team members
• Consistently utilizes company performance management tools and processes
• Promotes teamwork by creating a positive and rewarding atmosphere where people want to come to work
• Creates enthusiasm, passion, and desire to excel by setting high standards and empowering others to achieve
• Involves and leverages team in decision making and consistently recognizes individual and team performance
• Maintains a hospital team with high morale and a high retention rate for Veterinary Technicians
• Communicates clear priorities and relevant information in a timely manner throughout the hospital and with the leadership team
• Leverages appropriate communication tools and processes
• Aligns technicians with leadership and company initiatives
• Creates an open climate where all employees are comfortable expressing their views
• Demonstrates effective outward communication and listening skills
• Fosters cross-department relationships
• Assigns clear objectives with specific goals, follows up to ensure execution
• Takes personal accountability for the results of the individual and team performance
• Creates a disciplined culture that is focused on flawless execution
• Leads timely and effective execution of operational activities and processes
• Understands the relationship between problems/issues and hospital operations to recommend effective solutions that drive results
• Build impactful employee schedules leveraging employee strengths and balancing talent to ensure all roles and areas of the hospital are fully supported
• Ability to flex into different roles throughout the workday, balancing administrative tasks with performing Veterinary Technician duties alongside the team
• Owns, promotes, and drives behaviors that support a positive client experience
• Maintain positive communication and relationships with community partners, vendors, and supply representatives
• Effectively manages conflict resolution by proactively addressing concerns, de-escalating tense situations, and fostering respectful, solutions-oriented communication with both clients and staff
• Maintains high standards for the appearance of the hospital by upholding a consistently clean, organized, and safe environment for clients, pets, and staff
• Demonstrates personal flexibility, adaptability and resilience in all aspects of the leadership role
• Emulates the culture and values of the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed