Veterinary Hospital Administrator

Animal Outpatient Specialty Network•San Rafael, CA

5d•$75,000 - $95,000•Onsite

About The Position

The Hospital Administrator serves as the operational leader of a high-performing, multi-specialty veterinary practice, overseeing daily operations, staff leadership, financial performance, client experience, and regulatory compliance across all specialty service lines at the location. This role partners closely with each service line, board-certified specialists, residents, and regional leadership to ensure efficient workflows, exceptional patient care, strong referral relationships, and sustainable growth across the entire location. The ideal candidate is a strategic, people-focused leader with experience in healthcare or veterinary operations, ideally across multiple departments or service lines, who thrives in a fast-paced, multi-specialty medical environment. Animal Outpatient Specialty Network (AOSN) brings together leading veterinary specialty brands to serve as one of the largest veterinary specialty networks with more than 60 primary locations, numerous satellite clinics, and 100+ board-certified specialty DVMs and service lines co-located to offer clients coordinated, one-stop specialty care. AOSN is excellence-driven in clinical care, research, education, and residency training across every specialty it operates. The Hospital Administrator leads daily operations, staff performance, client service, and financial management across all specialty service lines at the location, while supporting exceptional patient care in each specialty. This role is responsible for the overall operational performance of the hospital, including staff leadership, client experience, financial oversight, compliance, and facility management. This role partners closely with the Medical Lead of each specialty and the District Manager to ensure high standards of care, efficiency, profitability, cross-specialty coordination, and team engagement location-wide.

Requirements

High School Diploma required (Associate's or Bachelor's preferred)
Experience in healthcare, veterinary medicine, or service-oriented operations preferred
Prior leadership, HR, and training experience strongly preferred
Veterinary or specialty medical practice experience is a plus
Experience in a multi-specialty, multi-department, or hospital-wide operations role strongly preferred
Minimum of 3-5 years experience in healthcare, veterinary medicine, speciality medicine, or multi-site service
Exceptional client service and communication skills
Strong human resources and team leadership capabilities
Financial acumen, including budgeting, and payroll oversight
Sales and marketing knowledge in a service-based environment
Ability to multitask and thrive in a fast-paced, high-stress setting
Strong organizational, planning, and problem-solving skills
Proficient with computers and practice management systems
Sound judgment, discretion, and decision-making skills
Experience coordinating shared resources (space, staff, scheduling) across multiple departments or service lines
Ability to build consensus among multiple physician/specialist leaders with differing priorities
Energetic, positive, and professional demeanor
Proactive leader who takes initiative
Accountable and adaptable to change
Strong “big picture” thinker with attention to detail
Committed to teamwork, inclusivity, and staff development
Punctual, organized, and dependable
Skilled at balancing the priorities of multiple specialty teams and medical leaders fairly and diplomatically

Nice To Haves

Associate's or Bachelor's degree preferred
Veterinary or specialty medical practice experience is a plus

Responsibilities

Serves as the operational leader of a high-performing, multi-specialty veterinary practice.
Oversees daily operations, staff leadership, financial performance, client experience, and regulatory compliance across all specialty service lines.
Partners closely with each service line, board-certified specialists, residents, and regional leadership to ensure efficient workflows, exceptional patient care, strong referral relationships, and sustainable growth.
Leads daily operations, staff performance, client service, and financial management across all specialty service lines.
Supports exceptional patient care in each specialty.
Responsible for the overall operational performance of the hospital, including staff leadership, client experience, financial oversight, compliance, and facility management.
Partners closely with the Medical Lead of each specialty and the District Manager to ensure high standards of care, efficiency, profitability, cross-specialty coordination, and team engagement location-wide.
Interviews, hires, trains, schedules, evaluates, disciplines, and terminates staff.
Manages payroll within budget guidelines.
Resolves client service concerns within established parameters.
Oversees cash handling, deposits, and daily audits.
Approves scheduling adjustments and emergency determinations.
Serves as the primary operational decision-maker across all specialty service lines at the location; escalates specialty-specific clinical decisions to the relevant Medical leadership.
Mediates and resolves cross-specialty scheduling, shared-space, and resource conflicts.
Recruits, trains, mentors, and evaluates front office and technical staff across all specialty service lines.
Manages schedules, payroll, timekeeping, and performance reviews.
Enforces clinic policies and maintains high morale.
Coordinates staff education, CE, and development.
Ensures efficient patient flow and team communication.
Serves as the central operational point of contact for all specialty service lines at the location.
Coordinates shared resources — exam rooms, imaging, surgical suites, treatment areas, front desk/reception — across specialties to maximize efficiency and minimize conflict.
Facilitates internal referrals and case co-management between specialties.
Standardizes client-facing processes (check-in, estimates, follow-up) across all service lines while respecting specialty-specific protocols.
Aligns hiring, scheduling, and development for shared staff and specialty-specific staff.
Partners with each specialty's Medical Director to set service-line goals and resolve interdepartmental issues.
Consolidates and reports location-wide financial and operational performance, with visibility by specialty service line.
Oversees patient intake, hospitalization, treatment coordination, and discharge across all specialties.
Ensures accurate, complete medical records and logs.
Ensures referral letters to referring veterinarians are sent in a timely manner.
Supports technical staff and steps in clinically as needed.
Maintains compliance with medical, safety, and quality standards across every specialty service line.
Ensures a professional, welcoming, and efficient client experience across every specialty.
Handles client concerns with diplomacy and resolution focus.
Oversees appointment scheduling, phone protocols, and follow-ups.
Ensures timely communication with referring veterinarians.
Supports client education and estimate presentation.
Monitors revenue, expenses, and budget adherence.
Reviews daily transactions to ensure accurate charge capture.
Oversees cash handling, deposits, and financial audits.
Analyzes financial reports and identifies growth opportunities.
Tracks and reports financial performance by specialty service line, in addition to overall location performance.
Supports and executes internal and external marketing initiatives.
Ensures staff utilization of marketing tools and promotions.
Tracks effectiveness of marketing efforts.
Coordinates marketing and referral-development efforts across specialties to promote the location's full range of services.
Ensures OSHA, DEA, safety, and regulatory compliance.
Ensures all doctors and technicians are up to date with their professional licenses.
Oversees inventory controls and vendor coordination.
Maintains cleanliness, organization, and professional appearance of the clinic.
Coordinates facility maintenance and janitorial services.
Participates in leadership and district meetings.
Organizes and leads monthly staff meetings.
Communicates corporate policies and operational updates to staff.
Facilitates regular cross-specialty leadership meetings to align on shared operations, resource use, and service-line goals.

Benefits

Time away from work including no nights or weekends (clinic hours are during business hours, however, some flexibility is necessary to support the success of the practice)
Robust vacation allowance
Paid holidays
Sick time/mental health days
Paid Parental Leave
Short- and long-term disability coverage options
Leaves of absence
Comprehensive benefits for medical, prescription drug, dental, vision, and Health Savings Accounts
Wellbeing support, including free counseling and referral services
Savings and retirement resources, including a 401(k) plan with 100% match on 3% of pay and 50% match on up to 2% more of pay
Flexible spending accounts
Retirement readiness tools, advisor support and resources, rollover support and financial wellbeing counseling
Education support through certification programs and CE opportunities
Additional benefits for life insurance, supplemental health protection plans, legal counseling, identity theft protection, commuting, and more
Company-provided scrubs
Discounts on services and medications for employee pets
Monthly bonus based on clinic’s dietary sales