Veterinary Hospital Administrator

Lakefield Veterinary Group•Orlando, FL

6d•Onsite

About The Position

Dr. Elizabeth Olson and the staff at Varsity Veterinary Center have provided Orlando compassionate veterinary care and pet services since opening in 2010, making us the animal clinic of choice for pet owners in and around the Orlando community. Our mission is to provide the highest standard of veterinary care for pets. Our staff is passionate about veterinary medicine and are extremely well trained. We are a 3-doctor general practice and will be relocating into a new building in Spring 2027! This is a critical position that plays a key role in driving the performance of a veterinary hospital. Creates, drives and maintains a practice environment that facilitates the delivery of quality, compassionate, and efficient healthcare to animals. This position oversees the business and staff aspects of the practice and has responsibility for all support and operational functions, such as human resource, financial, operational, and business activities. In partnership with the Medical Director, this position communicates a vision of excellence and oversees a profitable operation.

Requirements

AA or Bachelor’s Degree in related field or equivalent work experience
2+ years of experience in overall operations, financial and facilities management, and/or Human Resources
Two years of job-specific experience in a hospital management role within the veterinary or human health industry
Intermediate proficiency with a variety of computer programs including Microsoft Outlook, Word, Excel and PowerPoint
Lead and manage a department and employees
Effective verbal, written, and listening communication skills
Present information in a clear, organized, and concise manner both verbally and in writing
Interact with a variety of clients and employees in a professional and effective manner.
Leverage interpersonal skills and technical knowledge to bring people and ideas together to perform effectively
Strong collaboration skills with internal teams and external partnerships for the purpose of building alliances with key individuals or groups
Strong organizational skills including managing multiple priorities and deadlines
Handle and maintain sensitive and confidential information with discretion
Strong critical thinking, judgement, and problem-solving skills
Adapt and remain flexible in changing situations and work environments
Proactively identify issues and formulate solutions

Nice To Haves

Experience leading a large team of individuals preferred.

Responsibilities

Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, Fun
Partner with Medical Director to create and drive a practice environment that facilitates the delivery of quality and efficient health care to animals
Lead the creation and maintenance of a collaborative, high-performing, and positive workplace culture
Organize the health services of a hospital or healthcare facility.
Serve as the point person for all day-to-day functions of the practice
Assist with all strategic business development and operational planning efforts
Oversee all departments that support the business side of the hospital with a focus on business financials, growth, and human resources
Responsible for the financial performance of assigned hospital(s). Guide the creation of financial strategies and goals to achieve hospital profitability. Monitor and drive achievement of financial goals. Provide regular updates to the hospital team and inspire employee ownership of the hospital’s financial performance
Track data on assigned hospital(s) including daily revenue, average invoice amount, number of invoices, and labor costs. Prepare reports and written summaries of the hospital’s performance and provides updates to key individuals
Coach, manage, mentor, and train direct report staff. Provide continuous performance management, recognition, and conduct employee performance evaluations. Address performance and/or behavior issues, clarify expectations and provide feedback. Provide overall guidance to and mentor hospital team
Support staff growth and development. Encourage staff to seek educational opportunities incorporating job related training in addition to mandatory training
Participate in the recruitment and selection of hospital staff. Provide orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment
Build relationships with local general practices and community leaders to market the practice
Work with hospital team(s) to create marketing programs to support the business model and strategic goals. Ensure marketing procedures are implemented, followed, and tracked
Assess the effectiveness of marketing programs and promotions and makes adjustments as needed
Manage human resources related issues. Maintain current knowledge of state, federal, and local relevant employment law and ensures legal compliance
Partner and assist with the doctor and medical teams and medical support staff. Oversee and assist with doctor and staff schedules
Manage facilities and equipment maintenance
Maintain current knowledge and ensures compliance with OSHA, DEA and other applicable regulatory agencies
Perform other duties and projects as requested