Veterinary Hospice Care Nurse

Lap of Love•Lutz, FL

34d•Remote

About The Position

Lap of Love is a national practice dedicated exclusively to in-home end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home. Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic Hospice Care Nurse to support our Hospice Care Team, an extension of Lap of Love’s Practice Operations department. This individual will play an instrumental role in Lap of Love’s day-to-day operations by providing support to our veterinarians throughout the nation to ensure the utmost quality of care for our hospice patients. This individual’s role will include monitoring existing hospice cases and assuring timely follow-ups, encouraging re-checks with our doctors, assisting veterinarians with prescription refills, providing resources to families, reviewing and managing the library of hospice write-ups, and becoming a resource to our Support Center team for veterinary related questions on an ad hoc basis. We are seeking an experienced Certified/Registered Veterinary Technician with impeccable knowledge of senior, geriatric, and terminally ill hospice cases to fulfill the role of Hospice Care Nurse. The ideal candidate will possess the knowledge and communication skills to help guide families through hospice care for their pet and effectively support the veterinarian with these cases.

Requirements

Certification in veterinary care - CVT, LVT, RVT or equivalent required
A minimum of 3 years of Client Care experience
Confident, independent thinker, and self-starter
Strong organizational skills with high attention to detail
Strong oral and written communication skills
Willingness to work with others and respect their views
Ability to handle multiple tasks with limited supervision
Excellent follow-up skills
Strong leadership skills
Able to sit for prolonged periods of time of up to 8 hours per day
Able to frequently communicate by telephone and through use of computer technologies, including but not limited to email, text, and video conferencing
Possess manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard for prolonged periods of time of up to 8 hours per day
Able to multitask using multiple computer tabs/platforms while engaging in conversation
Average or above average working knowledge of computers, email, video conferencing technologies, and digital medical records
Able to quickly learn custom software and other programs, such as Zoom, Sunshine, and Google Suite
Average or above average working knowledge of the internet and scheduling and communications applications and software, such as Gmail, Google Calendar, and web-based communication platforms
Access to reliable and secure internet
Maintain confidentiality of all patient, client, and business information
Comply with all applicable laws, regulations, policies, procedures, and guidelines

Nice To Haves

Familiarity with multiple old-age related illnesses, quality of life, and disease management decisions preferred

Responsibilities

Monitor existing hospice cases averaging 10 or more cases per day (250 per month)
Determine useful resources for families and assist in providing as needed
Act as point of contact for area veterinarians
Encourage re-checks with veterinarians based on the needs of each family
Monitor hospice appointments to ensure they are being performed exceptionally, updated properly on the appropriate software, and that all follow-up procedures are completed in a timely manner
Review hospice write-ups for quality and completeness and communicate with veterinarians for any clarifications needed
Act as a point person for families to contact with questions
Handle and escalate any client concerns or questions (example: dissatisfaction during the appointment, etc.)
Authorize prescriptions/refills as indicated by the veterinarian (the appointment record should have written authorization already- i.e., “authorize 3 refills of Gabapentin”)
Ability to comfortably talk a family through the end-of-life process or decision
Work with leadership to investigate areas of opportunities for growth
Work with the Support Center to answer any questions that might arise regarding hospice cases
Responsible for developing blog content several times a year to further educate families