Veterinary Guest Services Representative

Fetch Specialty & Emergency Veterinary Centers•Brandon, FL

2h•Onsite

About The Position

Fetch Specialty & Emergency Veterinary Centers is seeking an experienced, talented, and caring individual to join their Guest Services Team in Brandon, Florida. As a family-owned company, Fetch is committed to providing exceptional care for pets and their owners, offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As the company grows, they are looking for dedicated team members to help create memorable experiences for their guests and their pets. The Guest Services Representative will serve as the first point of contact for guests and their pets, playing a key role in establishing a welcoming, professional, and compassionate atmosphere while managing various administrative tasks. This role requires a friendly demeanor and excellent customer service skills to provide comfort and support to guests during what can be a challenging time for them and their pets.

Requirements

Previous experience in guest services.
Excellent interpersonal and communication skills.
Ability to multitask and work efficiently in a fast-paced environment.
Strong attention to detail and organizational skills.
Comfortable handling emotionally charged situations with empathy and professionalism.
Proficient with computers and scheduling software.
A passion for animals and their well-being.

Nice To Haves

Experience with ezyVet management software.

Responsibilities

Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
Answer incoming calls, respond to inquiries, and schedule appointments.
Provide accurate and timely information about the hospital’s services and procedures.
Maintain accurate client and patient records in our veterinary management software.
Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment.
Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
Assist with maintaining a clean and organized reception and waiting area.
Ensure a compassionate and supportive experience for guests during their pet’s emergency or specialty care visit.