Veterinary FOH / Receptionist

Urban Animal•Seattle, WA

13d•Onsite

About The Position

As a member of the Front of House team, we help the veterinary team provide every patient and client with our "option-based" approach to veterinary medicine while understanding "gold standard medicine". Front of House staff are the first people our clients interact with when calling or visiting. Individuals should represent a professional image and demeanor whenever you're on the phone and in the practice for a positive client and patient experience.

Requirements

Lifting and carrying items weighing up to 40 lbs.
Standing for extended periods of time
Exposure to and cleaning up of animal feces, urine, blood, etc.
Potential exposure to bites, scratches and contagious diseases
Flexibility in attitude and work habits
Availability to work Saturdays
Maintaining a cooperative and respectful relationship with team members
Genuine liking for animals, their owners and enjoying working with both
Ability to understand and carry out verbal and written directions
Within 30 days of hire, ability to understand, pronounce and spell commonly used veterinary terms
Prior customer service experience required

Nice To Haves

Knowledge of veterinary medical terminology preferred
Previous receptionist and veterinary practice experience are desirable but not required

Responsibilities

Answering multi-line telephones
Greeting clients
Inputting and distributing client data
Escorting clients and patients to exam rooms
Checking clients out at the end of the visit
Diffusing challenging client situations
Maintaining a high level of client care and communication
Receiving, relaying, and following up on phone and e-mail messages
Handling client correspondence including e-mails, sympathy cards, etc.
Answering client inquiries about basic animal care questions
Learning a complete knowledge of parasite preventatives to promote client education and sales
Performing other duties as assigned