Veterinary ER Technical Client Liaison - Hybrid Remote

MSPCA-Angell Careers•Boston, MA

6d•Hybrid

About The Position

Are you passionate about the animal/human bond? Are you an experienced veterinary technician interested in stepping away from hands on care and into a role helping clients help their pets? As a member of our Communication Center, the ER Technical Liaison triages clinical situations via telephone to determine if the patient requires immediate treatment by our ER service or should be directed to Urgent Care or a Specialty Appointment. The ER Technical Liaison works in collaboration with the ER Veterinary staff and other departments to assess the best course of care based on patient needs and available services. Please attach a cover letter that addresses your experience in emergency veterinary medicine as well as customer service. Applications that do not include this will not be considered for review. To join our renowned animal hospital (the second oldest in the country) and have a career making a positive impact every day in the lives of both our patients and their owners, apply today! ABOUT YOU The ideal candidate is a CVT with previous veterinary customer service experience and at least 4 years working in an ER setting is a plus! We are looking for applicants who demonstrate excellent judgment and decision-making skills with the ability to triage emergent client and referral calls and determine the appropriate advisement in an efficient yet compassionate manner. Applicants should be able to sustain accuracy while maintaining urgency and compassion. Traits needed to excel in this position include strong communication skills (written, listening, and verbal), sustained attention to detail, independent problem solving skills, and the ability to convey empathy for our clients and the animals in our care. Strong computer and phone skills are required. ABOUT US Angell Animal Medical Center, founded in 1915, is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. Angell is a not for profit hospital part of the MSPCA, one of the oldest and most respected humane organizations in the world. Working in an environment that clearly delivers on its mission of advancing the health and welfare of animals can make this the impactful career that you’ve always wanted. OUR BENEFITS MSPCA/Angell has an outstanding compensation package including health, dental and life insurance, matched 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, generous employee discounts for pet health care and pet food, and free onsite parking!

Requirements

Approximately 4 years of experience in veterinary emergency and customer service
Applicants must live within commuting distance to MSPCA- Angell Boston as it requires intermittent onsite training and work.
Applicants should demonstrate excellent judgment and decision-making skills with the ability to triage emergent client and referral calls and determine the appropriate advisement in an efficient yet compassionate manner.
Applicants should be able to sustain accuracy while maintaining urgency and compassion.
Traits needed to excel in this position include strong communication skills (written, listening, and verbal), sustained attention to detail, independent problem solving skills, and the ability to convey empathy for our clients and the animals in our care.
Strong computer and phone skills are required.

Nice To Haves

CVT greatly preferred
At least 4 years working in an ER setting is a plus!

Responsibilities

Triages clinical situations via telephone to determine if the patient requires immediate treatment by our ER service or should be directed to Urgent Care or a Specialty Appointment.
Works in collaboration with the ER Veterinary staff and other departments to assess the best course of care based on patient needs and available services.