Veterinary ER Receptionist

Veterinary Emergency Clinic of Central Florida•Orlando, FL

7d•Onsite

About The Position

As a Receptionist at VEC, you are the first and last point of contact for pet owners during some of their most emotional moments. You'll provide compassionate, efficient, and informative service in a fast-paced emergency care setting. Veterinary Emergency Clinic of Central Florida is seeking receptionists to join our growing team in Central Florida. VEC is a well-known, and highly respected small animal emergency practice with multiple locations throughout Central Florida. Our exceptional facilities are equipped with cutting edge equipment.

Requirements

High school diploma or equivalent
Previous receptionist or customer service experience (veterinary setting preferred)
Strong computer and typing skills
Excellent communication and conflict-resolution abilities
Ability to remain calm and focused in high-stress situations
Ability to remain calm and focused
Reliable
Client communication
Team Player!

Nice To Haves

Veterinary setting experience preferred
Knowledge of receiving, triage, discharging of patients
Ability and knowledge of reception tasks

Responsibilities

Greet clients and their pets with empathy and professionalism
Answer high-volume phone lines, triage calls, and provide basic information (no medical advice)
Accurately enter client and patient data into the system (Cornerstone)
Collect payments, process admissions/discharges, and manage paperwork
Maintain confidentiality in compliance with AVMA guidelines and Florida law
Communicate clearly and compassionately with clients and veterinary teams
Receiving, triage, discharging of patients
Reception tasks

Benefits

Professional growth opportunities
Saving Lives/rewarding profession
Low-cost emergency pet care
401K (with 4% matched)
LTD (VEC Paid)
Great potential for annual pay increases
Health Insurance (VEC Paid)
Life Insurance (VEC Paid)
Dental Insurance (VEC Paid)
Vision Insurance (VEC Paid)
Supplemental Insurance offered
Health Savings Account available
Increased pay for overnights
Increased pay for holidays
Holiday food provided
Vacation and Sick time
Get your shift covered, you can take it off, you don't have to get time off approved
Easy going/relaxed management
Hardship accommodations/Strong Management support
Elaborate Holiday Party
Uniforms (VEC paid)
VEC sweatshirts/random gifts
Tech week & reception Day celebrated
Special treats/gifts on most minor holidays
Snacks/coffee provided
Paid call-in fees, referral fees, travel reimbursement