Veterinary Emergency Service Head

BluePearl Pet Hospital•Malvern, AL

3d•Onsite

About The Position

BluePearl Pet Hospital in Malvern, PA is seeking a full-time ER Service Head who will work side by side with our ER clinicians, specialists, and leadership team. The ideal candidate will have a DVM from accredited university and will have successfully completed an internship and have at least three years of ER experience. Previous leadership experience preferred. We work to provide exceptional specialty and emergency care for pets by supporting each other through our shared passion, knowledge, and talents. Our BluePearl Malvern, PA location is a 21,000 sq ft. practice includes a 16-slice CT, dedicated ICU, fluoroscopy for interventional radiology and cardiology procedures, in-house laboratory (CBC/Chemistry/NOVA, PT/PTT), endoscopy, ECG, digital radiology and ultrasound and minimally invasive surgery capability. Our cardiology ultrasound units include a GE E9 cardiology specific ultrasound unit and a GE Vivid-i as a back-up or travelling unit. On-site MRI and radiation oncology services, including a veterinary Cyberknife, is available. We are a vibrant, young, enthusiastic, and growing practice with a wonderful culture of cooperation and comradery. Working here is not just a job, but also a unique opportunity to challenge the status quo in veterinary medicine and develop every aspect of your potential to its limit. We believe in practicing both the science and the art of veterinary medicine in an environment that fosters out of the box thinking, collaboration, and communication amongst each other and the outside world and having fun while doing so.

Requirements

DVM from accredited university
Successfully completed an internship
At least three years of ER experience

Nice To Haves

Previous leadership experience preferred

Responsibilities

Manage the schedule for all ER Clinicians, including PTO requests.
Facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
Mentor ER Clinicians and new ER/ICU support staff.
Oversee ER Clinician case management and providing guidance as needed on case management decisions.
Integrate the emergency and specialty services to successfully manage all hospitalized cases.
Act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.
Assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department.
Actively contribute to recruiting new Emergency Clinicians.
Ensure new hires have been assigned a mentor by the clinician mentor liaison to support retention and engagement.
Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.
Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues.
Assist with performance reviews.
Assist management team with client and pDVM concerns when necessary.
Work with management team to oversee capital purchases for ICU/ER department.

Benefits

Comprehensive benefits package including medical, dental, vision, paid time off, parental leave, and floating holiday plans, 401(k) and life insurance options.
Company-paid Short-Term and Long-Term Disability
Flexible work schedules.
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
Access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra, an online mental health support platform.
Annual company store allowance.
Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
Annual continuing education allowance
Free continuing education sessions
BluePearl University for training
Access to over 2,000 medical journals