Veterinary Client Service Representative - Emergency
About The Position
Join Our Exceptional Team at Portland Veterinary Emergency and Specialty Care (PVESC) as a Veterinary Client Service Representative - Emergency. At Portland Veterinary Emergency and Specialty Care (PVESC), we’re building a unique and dynamic workplace where our team members thrive, grow, and continuously learn while delivering exceptional care to our patients and their families. If you’re looking for a role that combines teamwork, and purpose, we want you to join our team and help us provide the highest standard of care to pets and their people. We’re currently seeking a full-time Client Service Representative (CSR) to join our Emergency team. As a CSR, you’ll play a key role in supporting our medical team and ensuring that our clients and patients receive exceptional care. We’re looking for someone who is friendly, detail-oriented, and eager to contribute to a positive, solution-focused environment. About PVESC We are a growing multi-specialty emergency and specialty veterinary practice located in beautiful Portland, Maine. Our services include Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Dermatology, Neurology, Cardiology, and more. With endless opportunities for professional development, PVESC is the ideal place to grow your veterinary career. We are honored to be recognized as the Best Veterinary Hospital in Maine, receiving Gold in the Portland Radio Group's Best of the 207 Awards for four consecutive years: 2022, 2023, 2024 and 2025.
Requirements
- Experience in customer service is essential
- A positive, "can-do" attitude and a love for working with people and pets
- Strong communication skills and the ability to work collaboratively with a diverse team
Nice To Haves
- prior veterinary experience is a plus but not required
Responsibilities
- Providing a welcoming environment for clients and patients by delivering exceptional client service
- Answering/responding to incoming communications such as phone calls and emails
- Appointment scheduling and management
- Communicating needs of clients and patients to medical team
- Medical record organization and collection
- Receive and process payments
- Routine office duties such as scanning, faxing, etc.
Benefits
- Medical, dental, and vision insurance
- Life insurance, long-term disability, and more
- Paid time off, paid volunteer hours, and holiday pay
- 401(k) with employer match
- Uniform allowance and personal pet discount
- Paid continuing education and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
