Experienced Veterinary Doctor Assistant (Seasonal)

Veterinary Urgent Care of the Desert • Palm Desert, CA

5d • Onsite

About The Position

We are looking for passionate, talented Experienced Veterinary Doctor Assistants to join our team. This is a seasonal/temporary position (September through April) with potential for full-time. The Doctor Assistant performs a wide range of duties, but primarily focuses on acting as a liaison between clients and doctors. The Doctor Assistant role is vital in keeping the hospital running efficiently. Note: This is primarily an administrative role. This position requires some animal handling, but mostly focuses on administrative duties.

Requirements

• Minimum of 1 year experience working in veterinary medicine
• Knowledge of veterinary medicine; appropriate triage and medical terminology
• Excellent understanding of technology and software; computer-savvy
• Consistently displays a professional demeanor and accountability
• Communicates in a calm, clear, respectful and concise manner (with clients, team members and any other visitors)
• Has a friendly disposition and a desire to help others: provides a high level of care to each client
• Strong attention to detail and follow-through
• Ability to think independently and problem solve. Understands that each situation is unique and there is no “one size fits all” solution to certain issues; uses good judgment to find proper solutions for each situation
• High emotional intelligence, empathy, and maturity
• Performs well in a team-oriented work environment
• Displays excellent time management skills
• Excellent problem-solving skills and a positive attitude

Nice To Haves

• Experience with ezyVet is a plus, but not required

Responsibilities

• Act as support for doctors and regularly check in to handle doctor requests
• Room clients and patients. Discuss patient history and update the chart.
• Assist clients with questions and concerns
• Work with technology to ensure efficient workflow
• Act as a liaison between doctors, clients, and technicians
• Ensure exam rooms are fully stocked and clean at all times
• Obtain client and patient information for medical records
• Create and discuss treatment plans with clients. Ensure all appropriate forms are completed before treatments are performed
• Submit doctor orders to VetRadar in a timely manner to allow prompt patient care
• Routinely check on clients and offer patient updates
• Properly fill medications to go home with clients and ensure accuracy
• Maintain the flow of each patient visit. Understand where each patient is during every step of the visit process, and consistently keep clients updated
• Review patient discharges, collect and post client payments as needed
• Make and take client phone calls as necessary. Perform daily callbacks to check on patients and answer client questions
• Ensure patients are clean and comfortable
• Keep in consistent contact with other team members (via Google Chat and/or phones)
• Assist Virtual Care Coordinators with answering phones as needed, using a professional and compassionate tone at all times
• Continuously strive to improve the Doctor Assistant position and hospital as a whole
• Assist all other healthcare team members as needed
• Other duties as needed/assigned

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed