Veterinary Discharge Coordinator

Ethos Veterinary Health•Winchester, VA

9d•$21 - $24•Onsite

About The Position

Valley Veterinary Emergency & Referral Center is a 24/7 award-winning veterinary hospital that is now hiring a Discharge Coordinator. The center is a newly renovated, 13,000+ square foot facility with dedicated staff and state-of-the-art equipment (like digital radiography and endoscopy) to offer the highest level of emergency and critical care.

Requirements

High school diploma or equivalent
Basic math, reading, and writing skills
Strong teamwork and communication skills
Ability to work in a fast-paced veterinary environment

Responsibilities

Facilitate clear, compassionate communication between hospital staff, pet owners, and referring primary veterinarians.
Bridge interdepartmental communication between Emergency, Surgery, and other specialty services.
Assist clinicians with client updates, consultations, and discharge instructions
Guide clients through the discharge process, addressing questions during pickup and providing post-discharge follow-up to ensure a seamless transition to home care.
Manage patient records and relay diagnostic findings, including laboratory, radiology, and ultrasound results.
Conduct proactive client callbacks, routine follow-ups, and post-visit check-ins
Prepare treatment estimates, coordinate billing inquiries, and perform hospital billing audits.
Operate multi-line phone systems, oversee medical record-keeping, and handle daily office administration.
Take initiative in a fast-paced clinical setting while delivering empathetic, attentive client and patient support.
Maintain an organized workflow, a positive attitude, and professional conduct across all team and client interactions.
Collaborate cross-functionally with doctors, veterinary technicians, and support staff to support hospital operations.