Veterinary Department Manager - Internal Medicine / Critical Care

COVE Animal Health•Middletown, CT

45d•Onsite

About The Position

Pieper Memorial Veterinary Center is seeking a dedicated and skilled Department Manager to oversee the day-to-day operations of our Internal Medicine and Critical Care teams. In this role, you will manage staff, ensure the delivery of exceptional patient care, and provide the resources and support needed for our clients, patients, and the entire Pieper team. The ideal candidate is an experienced Veterinary Technician (CVT or VTS preferred) with 3-5+ years of supervisory or leadership experience, ideally in a 24/7 emergency, specialty, or high-volume practice. This role requires a strong combination of technical expertise and leadership skills, including the ability to work alongside your team in a clinical capacity for approximately 50% of your time. We believe that the best patient care comes from collaboration, mentorship, and mutual support. We strongly believe that veterinary medicine is a team sport, and we value collaboration from every staff member. Your voice, insight, and leadership will not only be welcomed – they will make a real difference.

Requirements

Experienced Veterinary Technician with a CVT or VTS certification preferred.
Minimum of 3 years’ experience in supervisory role, ideally in a 24/7 specialty / emergency practice.
Strong clinical skills and experience with a variety of procedures.
Proven leadership ability and a passion for mentoring and team development.
Must be flexible to meet the needs of the department(s) assigned.
Exceptional organizational skills, with the ability to multi-task.
Excellent verbal and written communication.
Proven experience developing and growing teams.
Comfortable with Microsoft Applications (Word, Excel, Outlook, etc.).
Must be 18 years or older to apply.

Nice To Haves

VECCS Level I Facility experience
VECCS Level 1 Certified Hospital experience

Responsibilities

Manage and support a team of 15-25 veterinary technicians and assistants, including hiring, onboarding, scheduling, and performance management.
Develop personalized growth plans and provide mentorship and professional development opportunities to staff.
Collaborate with the head of services to improve workflows and increase departmental efficiency while maintaining high-quality care.
Provide advanced nursing care to hospitalized patients.
Proficient in anesthesia, including critical patients.
Teach basic and advanced veterinary skills to new and experienced assistants and veterinary technicians.
Address client concerns and ensure smooth department operations.
Work closely with the clinical director to set and achieve operational and financial goals for the department.
Participate in a rotating Manager on Duty schedule.
Clinical time on the floor ~ 50%