Veterinary Customer Service Representative - Raritan, NJ
Vetcor•Edison, NJ
•Onsite
About The Position
Raritan Animal Hospital is seeking a Veterinary Customer Service Representative to join their team. This role is the first point of contact for clients, both over the phone and in person, and requires a warm, professional, and animal-loving individual. The hospital has a long-standing history of serving the community with high standards of veterinary medicine and care, being an AAHA-accredited and Fear Free hospital.
Requirements
- Strong communication and interpersonal skills
- A professional, compassionate demeanor, especially in sensitive situations
- Ability to multitask and stay organized in a fast-paced environment
- Comfort with computers and veterinary practice management software
- Availability to work Saturdays
- Ability to stand or sit for extended periods
- Genuine love for animals and the people who care for them
Nice To Haves
- Previous experience in a veterinary setting
- A hospitality or customer service background
Responsibilities
- Greet clients and their pets with a friendly, compassionate attitude
- Answer multi-line phones and schedule appointments efficiently
- Process invoices and payments accurately, including for euthanasia consultations
- Communicate clearly and with care during emotionally sensitive moments
- Maintain accurate client and patient records
- Keep the front desk and reception areas organized and welcoming
- Collaborate with the medical team to create a seamless client experience
- Support the team with general administrative and clerical tasks
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage
- Supplemental insurance options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Employee discount program
- Roth Retirement Savings Plan
- Flexible Spending Account
- 529 Savings Plan
- Sick Time / Paid Time Off
- Free or discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
