Veterinary Customer Service Representative - Raritan, NJ
About The Position
Raritan Animal Hospital is seeking a Veterinary Customer Service Representative to be the first point of contact for clients, both over the phone and in person. This role requires a warm, professional, and animal-loving individual who can provide a steady and caring presence. The hospital has served the community for over 90 years and is AAHA-accredited and Fear Free. The Veterinary Customer Service Representative will be responsible for greeting clients and their pets, answering phones, scheduling appointments, processing payments, maintaining records, and collaborating with the medical team to ensure a seamless client experience.
Requirements
- Strong communication and interpersonal skills
- A professional, compassionate demeanor, especially in sensitive situations
- Ability to multitask and stay organized in a fast-paced environment
- Comfort with computers and veterinary practice management software
- Availability to work Saturdays
- Ability to stand or sit for extended periods
Nice To Haves
- Previous experience in a veterinary setting
- A hospitality or customer service background
- A genuine love for animals and the people who care for them
Responsibilities
- Greet clients and their pets with a friendly, compassionate attitude
- Answer multi-line phones and schedule appointments efficiently
- Process invoices and payments accurately, including for euthanasia consultations
- Communicate clearly and with care during emotionally sensitive moments
- Maintain accurate client and patient records
- Keep the front desk and reception areas organized and welcoming
- Collaborate with the medical team to create a seamless client experience
- Support the team with general administrative and clerical tasks
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage
- Supplemental insurance options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Employee discount program
- Free or discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
- Sick Time / Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
