Veterinary Receptionist

Ethos Veterinary Health•Redwood City, CA

1d•$24 - $29•Onsite

About The Position

Animal Dental Clinic in Redwood City, CA, is hiring a full-time Customer Service Representative (CSR) to join our veterinary dentistry team! As one of the first points of contact for our clients, you'll play an important role in making pet owners feel welcomed, informed, and supported throughout their pet's dental care experience. This role is ideal for someone who loves animals, enjoys helping people, and thrives in a busy, team-oriented environment.

Requirements

Strong customer service and communication skills
Compassion and empathy when interacting with clients and their pets
Excellent organizational skills and attention to detail
Ability to multitask and stay organized in a busy environment
Comfort using computers, telephone systems, and office software
Familiarity with Microsoft Word and Excel
Ability to work independently while contributing to a collaborative team
A positive, dependable, and professional attitude

Nice To Haves

Previous veterinary reception, customer service, or medical office experience is a plus

Responsibilities

Welcome clients and their pets, creating a friendly and professional first impression.
Answer incoming calls, respond to client questions, and direct inquiries appropriately.
Schedule appointments and help coordinate patient visits.
Communicate clearly and compassionately with pet owners regarding appointments, procedures, and next steps.
Maintain accurate client and patient information in the hospital's computer systems.
Assist with client check-in, check-out, and general front desk responsibilities.
Coordinate communication between clients and the veterinary team.
Use Microsoft Word, Excel, and veterinary practice software to support daily administrative tasks.
Maintain an organized reception area and help keep daily operations running smoothly.
Manage multiple priorities while ensuring clients feel heard, respected, and supported.