Veterinary Customer Service Represensitive

Rancho Sequoia Animal Hospital • Simi Valley, CA

3d • Onsite

About The Position

This role serves as the main point of contact for clients, combining customer service, scheduling, administrative tasks, and basic coordination with the veterinary medical team to ensure a smooth experience for both pets and owners. The position requires strong interpersonal skills, attention to detail, and a genuine care for animals.

Requirements

• Basic computer skills (typing, MS Office, PDF, email, attachments).
• Ability to type with both hands, using all fingers without looking at the keyboard.
• Upbeat personality with strong interpersonal skills.
• A few years of real-world job experience preferred.
• Honesty, diligence, empathy, punctuality, teamwork, and ability to follow orders.
• Knowledge of animal care is essential.

Nice To Haves

• Past veterinary experience is highly preferred (kennel or hotel work does not count as veterinary experience).

Responsibilities

• Greet clients and their pets upon arrival.
• Answer phone calls and respond to various communication channels (voice messages, emails, texts, online requests).
• Provide information on services, hours, and policies.
• Manage client check-in and check-out processes.
• Handle new client registration, including forms and software entry.
• Prepare and distribute new client folders.
• Maintain cleanliness of reception and waiting areas.
• Schedule appointments and coordinate urgent or emergency appointments, securing deposits when necessary.
• Send appointment reminders and confirmations.
• Create and update patient records.
• Obtain and enter records from other veterinary offices.
• Verify and update client contact information.
• Scan or upload documents.
• Follow up on returned reminder cards to obtain correct client information.
• Relay messages between veterinarians, technicians, and pet owners.
• Notify clients about prescription, lab result, or pet readiness for pickup.
• Follow up with clients post-appointment or procedure.
• Respond to online reviews and discuss feedback with clients.
• Order and track front desk supplies.
• Assist with coordinating referrals to specialty clinics.
• Provide general assistance to assistants, including laundry, mail, deliveries, and cleaning.
• Perform basic computer tasks including typing, MS Office, PDF, email, and attachments.

Benefits

• Hourly pay based on experience and performance.
• California learner's pay for the first 150 hours if no prior experience.
• Possible future full-time position.
• Potential for full benefits in a future full-time role, including insurance, 401k, and PTO.
• Pet care discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed