Veterinary Customer Service Representative
About The Position
Riverwalk Animal Hospital combines state-of-the-art medicine with a comforting, small-town atmosphere. Our mission is to deliver exceptional veterinary care in a welcoming environment. We prioritize the unique needs of each pet through personalized attention, open communication, integrity, and compassion, while staying current with the latest research and developments in veterinary medicine. We foster a supportive environment for our staff, encouraging mutual growth and appreciation. Weekly meetings keep the staff aligned, and we offer continuing education and team-building exercises. Riverwalk provides a seamless blend of wellness and urgent care services, with extended hours and walk-in availability seven days a week. This role offers opportunities for growth through virtual and hands-on training and continuing development.
Requirements
- Minimum of 1-year veterinary experience required
- Compassionate and calm team player
- Ability to multi-task
- Superior customer service and communication skills
- Highly organized
- Possess computer skills
- Self-starter with the desire to continue to advance your knowledge and skillset
- Must be able to withstand unpleasant odors and noises
- May be exposed to bites, scratches, animal waste and potentially contagious diseases
Responsibilities
- Maintain the visual appeal of the hospital reception area
- Greet and welcome clients and patients
- Answer questions and triage client concerns
- Answer calls or emails and direct to the appropriate party for resolution
- Schedule appointments to maximize efficiency and daily flow
- Check in and check out clients and process payments
- Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients
- Be comfortable with various medical outcomes
Benefits
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Personal Pet Discounts
- Holiday Pay
- Uniform Allowance
- Bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
