Customer Service Representative

Community Veterinary Partners•Leesport, PA

10h•$15 - $17•Onsite

About The Position

Leesport Animal Hospital is seeking a friendly, understanding, and professional team member to assist us with providing exceptional customer service for our clients. CSRs are the first point of contact for our clients and must be compassionate, articulate, and able to handle high-pressure situations with grace and efficiency. Applicants must have strong communication skills accompanied by a calm presence especially when juggling multiple tasks or supporting clients and staff during emotional moments.

Requirements

Excellent oral and written communication
Organized and meticulous
Knowledge of basic veterinary terms and procedures
Knowledge of basic computer skills
Patience and respect for client, patients and colleagues
Ability to deal with stressful situations

Responsibilities

Greetings, checking in, and checking out clients
Provide compassionate care to all patients
Required to know policies, procedures, and clinical processes
Answer phones calls, emails, texts, and process any messages
Book, confirm, and manage appointments, surgeries, and procedures
Taking food and prescription requests
Handling cash drawer/preparing end of day financial reports
Troubleshooting client communication issues
Processing patient records, lab work, and specialist reports
Maintaining accurate client records and updating information as needed
Good communication to be able to relay messages between clients, veterinarians, and other staff members
Multitasking, the ability to manage various tasks simultaneously in a fast-paced environment
Maintain a clean, neat reception area and front desk