Customer Service Representative

Dynamic Synergy LLC • Mishawaka, IN

10h • Onsite

About The Position

The Customer Service Representative ensures customer satisfaction by proactively problem-solving, utilizing all available resources, to provide the highest level of customer service. This role handles incoming and outgoing calls with members, caregivers, doctors, and other outside providers regarding members’ accounts and product needs. The representative will access and enter data in member accounts following HIPAA guidelines, verify insurance, and create documentation to ensure supplies are shipped per insurance guidelines. They will communicate with Team Support or Team Lead for matters requiring supervisor approval or intervention and utilize the Customer Service Wiki to maintain a strong knowledge base of processes, procedures, insurance guidelines, products, and company information. The role also involves making suggestions for process improvements.

Requirements

• High School Diploma, GED, or equivalent experience.

Nice To Haves

• 2+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.
• Previous experience requiring clear and calm communication by phone.
• Previous experience requiring the ability to effectively use computer system and maintain good records.

Responsibilities

• Handles incoming and outgoing calls with members, caregivers, doctors and other outside providers regarding members’ accounts and product needs.
• Accesses and enters data in member accounts following HIPAA guidelines.
• Verifies insurance following established verification processes.
• Creates documentation to ensure supplies are shipped per insurance guidelines.
• Communicates with Team Support or Team Lead for matters that require supervisor approval or intervention.
• Utilizes the Customer Service Wiki to maintain a strong knowledge base of processes, procedures, insurance guidelines, products and company information.
• Makes suggestions for process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED