Veterinary Customer Service Representative - Encino
About The Position
This role, referred to as a Modern Animal Host, involves facilitating member appointments, working closely with technology, and acting as a liaison between the in-clinic team and clients. The position also requires ensuring clinic cleanliness, staying active with physical tasks like moving and lifting packages, and identifying local marketing opportunities to drive regional membership growth. The Host will partner with the marketing team to implement local marketing efforts, represent Modern Animal at community events, and act as a brand ambassador. A key aspect of the role is living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgment-free work environment.
Requirements
- Exceptional verbal and written communication skills
- Passion for customer service
- Strong work ethic with an emphasis on organization
- Adaptability and open-mindedness
- Team player mentality and a friendly disposition
- Ability to anticipate the needs of veterinarians and paraprofessionals
- Willingness to grow and adapt
- Inclination to embrace change and work together to build an optimal solution for all
- Must be in current position at least nine (9) months and be in good standing.
- Good standing is defined as not being on any active corrective action or having an in-progress performance improvement plan (PIP).
- The nine-month waiting requirement may be waived and exception will be made by the Hiring Manager for the position.
Responsibilities
- Facilitating member appointments
- Working closely with technology
- Acting as a liaison between our in-clinic team, and our clients
- Ensuring clinic cleanliness
- Staying active, including moving and lifting packages of varying weight
- Identifying local marketing opportunities to drive regional membership growth
- Partnering with Modern Animal’s marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events
- Acting as a Modern Animal brand ambassador, including implementing local marketing efforts to grow your clinic membership base as needed
- Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment
Benefits
- A full range of medical, financial, and/or other benefits, dependent on the position offered.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
