Veterinary Customer Service Representative / Receptionist

Community Veterinary Partners • Cary, IL

9d • $18 - $20 • Onsite

About The Position

Cary Grove Animal Hospital is seeking a highly motivated and compassionate individual to join our team as a Part-Time or Full-Time Customer Service Representative. We are a busy veterinary practice dedicated to providing exceptional care to our animal patients and exceptional service to their owners. This is an exciting opportunity for someone who is passionate about animals and enjoys working in a fast-paced environment.

Requirements

• Minimum of 1 year of other office receptionist experience (if not veterinary experience).
• Excellent customer service skills.
• Excellent communication skills.
• Efficiency.
• Computer savvy.
• Maintain a professional appearance.
• Work in a team setting.
• Computer experience and ability to learn quickly.
• Basic knowledge of animal hospital protocols.
• Ability to triage phone calls.
• Superb phone skills.
• Genuine passion for animals and a commitment to providing exceptional customer service.
• Ability to remain calm and composed in stressful situations, ensuring a positive experience for both clients and patients.

Nice To Haves

• Animal Hospital/Veterinary experience preferred.
• Knowledge of AviMark veterinary software a big plus.
• Experience with Avimark preferred but not required.

Responsibilities

• Greet and welcome clients and their pets with a friendly and professional demeanor.
• Schedule appointments, surgeries, and follow-up visits, ensuring efficient and organized management of the appointment schedule.
• Answer incoming phone calls and address client inquiries, providing accurate information regarding services, pricing and general pet care.
• Check-in patients, verify client information, and update medical records as necessary.
• Collaborate with veterinary technicians and doctors to ensure smooth patient flow and timely completion of tasks.
• Process client payments and manage financial transactions accurately.
• Maintain cleanliness and organization of the reception area, waiting room, and front desk
• Uphold client confidentiality and ensure compliance with all relevant privacy regulations.
• Provide support and assistance to the veterinary team as needed.

Benefits

• Employee discount
• Uniform allowance
• Additional Benefits for Full-Time Positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed