Veterinary Customer Care Representative

Loving Care Animal Clinic • Fremont, MI

6d • Onsite

About The Position

Loving Care Animal Clinic is seeking a dedicated Veterinary Customer Care Representative to join our fast-paced, compassionate team. As the first face our clients see and the first voice they hear, you play a vital role in setting the tone for their entire visit. We are looking for someone who thrives in a busy environment, handles stressful situations with grace, and is passionate about providing top-tier service to both our two-legged and four-legged guests.

Requirements

• High school diploma or equivalent.
• Previous customer service experience is required.
• Strong multi-tasking skills and the ability to remain calm in a high-traffic, occasionally stressful environment.
• Excellent verbal and written communication skills.
• Proficiency with basic computer systems and the ability to learn new software quickly.
• Genuine comfort and confidence around a variety of animal temperaments.
• Compassion and emotional intelligence to support clients who may be facing difficult pet health decisions.

Nice To Haves

• Prior experience in a veterinary or medical office setting is highly preferred.

Responsibilities

• Answer multi-line phones, direct calls, and respond to client emails with professionalism and warmth.
• Book and confirm appointments, surgeries, and boarding reservations using our veterinary practice management software.
• Welcome clients and patients, manage the lobby flow, and ensure all patient records and intake forms are accurate and up-to-date.
• Listen to client concerns and communicate effectively with the medical team to prioritize urgent care cases.
• Process payments accurately, review invoices with clients, and schedule follow-up visits.
• Create new patient files, update existing records, and process prescription refill requests.
• Keep the reception area, lobby, and front-of-house clean, odor-free, and welcoming at all times.
• Execute end-of-day duties, including balancing the cash drawer, running daily transaction reports, securing patient files, and prepping the front desk for the next morning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED