Veterinary CSR/Triage Assistant Floater

Advanced Animal Care General•Richmond, KY

5d•Onsite

About The Position

The Client Service Representative (CSR) is the heart of our front desk. You’ll be the face and voice that greets clients, coordinates appointments, and keeps the day running smoothly. This role requires strong multitasking skills, a friendly demeanor, and a genuine passion for helping pets and their owners. Triage Technicians are a key team member in day-to-day operations of the clinic.

Requirements

Excellent written and communication skills
Ability to learn quickly in a high-volume and fast-paced environment
Experience within veterinary industry or similar field preferred

Responsibilities

Handle up to four incoming phone lines alongside teammates
Triage calls, direct urgent inquiries appropriately, and assist owners in recognizing true emergencies
Book, confirm, reschedule, and cancel appointments using Cornerstone
Maintain a balanced daily schedule to optimize patient flow
Greet clients in person, verify patient and owner information, and update records
Process payments (cash, card, CareCredit) and discuss payment plan options when needed
Fax patient charts to specialists or referring vets as requested
Contact clients with normal bloodwork results and document all communications in Cornerstone
Log prescription refill requests promptly and accurately
Run end-of-day reports, balance cash drawer, and prepare deposit
Restock office supplies (forms, prescription pads) and maintain the coffee bar
Assist with light housekeeping in exam rooms and reception area to ensure a welcoming environment
Provide basic pet care guidance (preventive care, nutrition, parasite prevention) to clients at check-out
Obtaining patient history
Assisting the doctor on duty during the physical exam
Aiding in animal restraint
Collecting specimens for lab testing
Running lab tests as directed by doctor on duty
Invoicing patient procedures and appointments (out-patient)
Filling/ re-filling patient prescriptions as directed by doctor on duty
Cleaning exam rooms following every exam
Creating accession forms for labs to be sent out
Maintaining steady laundry flow
Maintaining a clean pharmacy area
Presenting treatment plans to clients (estimates)
Walking, feeding, and medicating boarders
Checking in and putting away inventory orders
See technician appointments during the hours of 8a-4p for laser therapy, anal gland expressions, nail trims, suture removals and any other appointments that do not require an exam by the doctor on duty.