Veterinary Community Outreach Specialist - Humane Colorado

Humane Colorado•Denver, CO

just now•Onsite

About The Position

At Humane Colorado’s Community Veterinary Hospital, this role is more than a job, it is a chance to expand access to compassionate, high quality veterinary care for pets and the people who love them. Serving a diverse community, our hospital is on the front lines of keeping animals healthy, supporting families, and strengthening the human animal bond. In this position, you will play a vital role in delivering essential services that remove barriers to care, from preventative medicine to critical treatments. You will collaborate with a mission driven team that believes every animal deserves care, regardless of circumstance, and every client deserves respect and empathy. If you are driven by purpose and want your work to directly impact animal welfare and community well being, you will find meaningful, hands on opportunities to make a difference here, every single day. The Outreach Specialist plays an integral role in providing access to preventative veterinary services in underserved communities. This position leads the strategy, planning and overall success of community vaccine clinics and associated outreach activities.

Requirements

Exceptional customer service skills
Ability to effectively communicate in oral and written form
Highly organized with above average time management skills
Ability to work with individuals from diverse backgrounds and experiences
Proficiency in Microsoft Office programs
Ability to work independently with minimal supervision
High attention to detail
High School Diploma or equivalent experience
Two years of customer service experience
One year of experience coordinating community events and/or community relations
Valid driver’s license with insurable driving record

Nice To Haves

Bilingual fluency in both English and Spanish
Experience working as a veterinary technician or veterinary assistant
Experience working with veterinary practice management software systems

Responsibilities

Leads the planning, coordination, marketing, and evaluation of all community outreach events in underserved communities in the metro Denver area. These events are majority vaccine clinics, but also include wellness clinics, residential center visits and tabling events.
Works in partnership with the Vaccine Clinic Coordinator to ensure readiness for each event. This includes, but is not limited to, transportation, supplies, set up and break down.
Actively participates in clinic operations, including registering clients, assisting with pet restraint, and processing client check-out.
Provides on-site leadership and supervision to staff and volunteers, ensuring clinics operate efficiently and effectively. This may include conflict resolution, client de-escalation, and adapting operations due to unexpected challenges (e.g. staffing shortages, weather).
Ensures clinics deliver exceptional, equitable client service to diverse communities.
Oversees administrative functions, including staff and volunteer scheduling, appointment scheduling, reporting (e.g. demographics, outcomes) and financial reconciliation processes.
Develops and delivers training programs for staff and volunteers.
Maintains accountability for clinic supplies, equipment, and vehicles.
Develops client education about pet care and connects clients to additional services within Humane Colorado as needed.
Participates in stocking and unstocking of company vehicle(s) before and after events.
Leads continuous improvement initiatives to improve processes and procedures, including safety plans, client services, and event workflow and efficiency.
Builds and maintains community partnerships and expand outreach efforts.
Partners with veterinarians on-site to support clinic flow and respond to emergencies for staff/volunteer injuries or pet vaccine reactions.