Community Outreach Specialist

Vynca•Sacramento, CA

19h•Onsite

About The Position

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home. The Community Liaison will build and strengthen relationships with community partners to expand outreach and engagement. The ideal candidate will design and implement strategic initiatives to grow and sustain community presence. The position is responsible for identifying, operationalizing, and measuring the success of our community partnerships related to social determinants of health. Most work will occur in partnership with the community and Vynca’s Enhanced Care Management team. The ideal candidate should be self-motivated, energetic, compassionate, and have a strong background in community support and patient engagement. If you have a strong drive to help the underserved, this position is for you! This is a critical role and we're looking to fill it as soon as possible. This field-based position requires traveling throughout Sacramento County. Candidates wishing to be considered must reside within 20-miles of assigned territory due to frequency of travel.

Requirements

2 years of experience in healthcare sales or at a community-based organization.
Experience working with underserved communities and in healthcare.
Experience & comfort using technologies such as a computer, telephone, and various types of electronic health record (EHR) platforms to document patient interactions and schedule patients for appointments.
Must possess strong organizational skills.
Ability to work independently.
Proficient with Microsoft and Google applications.
Strong communication, speaking, and presentation skills.
Strong motivational skills, including conflict/dispute resolution techniques.
Must have access to a reliable internet connection.
Valid driver's license and reliable, insured, and registered automobile.
Candidates wishing to be considered must reside within 20-miles of assigned territory due to frequency of travel.
Employees in patient, client, or customer-facing roles must be vaccinated against influenza.

Nice To Haves

Knowledge of the local healthcare landscape and/or community resources.
Salesforce experience.
Bilingual (English/Spanish).

Responsibilities

Build and maintain relationships with community stakeholders, including resource centers, medical facilities, and advocacy groups.
Drive referrals into Vynca care programs, primarily Enhanced Care Management.
Continuously expands knowledge and understanding of community services and resources; maintains frequent contact with community agencies serving vulnerable populations.
Understand local market dynamics and agency strengths.
Develop and execute strategic marketing plans.
Identify and communicate cultural issues affecting members.
Track sales activities and conduct presentations.
Support community events and maintain high customer service standards.
Serve as a liaison between patients and practices.
Strengthen referral partnerships through outreach efforts.