Veterinary Clinic Assistant
About The Position
This role is with VIP Petcare, a provider of convenient and affordable pet health and wellness services. California law (SB 669) allows Registered Veterinary Technicians (RVTs) to provide preventative care services under indirect veterinarian supervision. In this role, an RVT will work with pet parents to determine the best care for their pets, offering services such as vaccines, flea/tick and heartworm prevention, and wellness packages. For medical concerns beyond preventative care, pets will need to be seen by a veterinarian at a full-service hospital, though the Rockridge, Oakland clinic does have a veterinarian on staff for minor medical needs. Appointments are not required; walk-ins are welcome, or clients can sign up online to save a spot. The clinic offers a range of services including vaccines, preventative medications, wellness packages, disease exposure tests, FeLV/FIV tests, and fecal tests. Services like nail trims, microchips, anal gland expression, and ear cleanings are available with a current Rabies vaccine, without a full physical evaluation.
Requirements
- Must be 18 years of age or older
- Must be able to work weekends, varied weekdays and times
- Reliable transportation to and from work
- Present professional appearance and positive conduct
- Punctuality and dependability highly valued
- Some outdoor clinic work and activities may be necessary
Nice To Haves
- Previous customer service sales experience
- Navigate computer software (iPad, Bluetooth devices and more)
- Strong organizational, problem-solving, and analytical skills
- Ability to work within a team to meet team goals and objectives
- Ability to adapt to changing priorities
Responsibilities
- Collect payment, dispense and label medication, and review discharge paperwork with pet parents
- Safely restrain / hold pets for wellness procedures including vaccines, nail trims and microchipping
- Collect and prepare blood and fecal samples for laboratory testing
- Make recommendations for services and products to every pet, every time, based on the pet’s lifestyle and an understanding of canine and feline diseases
- Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet
- Ability to execute inventory processes by maintaining accurate product counts and managing expiration dates for vaccines and products
- Promote a culture of safety in your clinic and live our values while reinforcing our brand promise with pet parents, partners, and team members
- Provide customer service to pet parents by answering questions and assisting them through the clinic process
- Achieve goals as set by your manager including dollars per pet, pets per clinic, preferred product and microchips sold
- Scan pets for microchips
- Prepare canine and feline vaccines
- Establish and maintain effective relationships with pet parents and partners
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
