Part-Time Veterinary Client Services Representative
About The Position
Flatt Veterinary Clinic is looking for a friendly, dependable, and compassionate Part-Time Client Service Representative (CSR) to join our team in Cookeville, Tennessee! Our Client Service Representatives are often the first and last person a client interacts with during their visit, making this role an important part of creating a positive experience for both pets and their families. We're looking for someone who enjoys helping people, loves animals, communicates well, and can stay organized in a busy veterinary clinic. If you're an experienced veterinary receptionist, client service representative, medical receptionist, or simply someone with excellent people skills who would love to work in veterinary medicine, we'd love to hear from you!
Requirements
- Friendly and approachable with a genuine desire to help people.
- Dependable and responsible and follows through on commitments.
- Compassionate toward both pets and their families.
- Detail-oriented and able to maintain accuracy while multitasking.
- Comfortable in a fast-paced environment where priorities can change throughout the day.
- A strong communicator who can interact professionally with clients and coworkers.
- A team player who enjoys working collaboratively.
- Comfortable with computers and learning veterinary practice management software.
- Able to remain calm and professional when working with upset, worried, or emotional clients.
- Willing to learn and contribute wherever needed to support the clinic.
- Flexible and willing to provide additional coverage for vacations, illness, and seasonal staffing needs.
Nice To Haves
- Previous experience in a veterinary hospital or animal clinic
- Previous experience as a veterinary receptionist or client service
- Previous experience in a medical or dental office
- Previous experience in healthcare customer service
- Previous experience in hospitality or retail customer service
- Previous experience with appointment scheduling or front-desk administration
- Veterinary experience is preferred but not required for the right candidate.
- Seasonal flexibility and willingness to pick up additional shifts is strongly preferred.
Responsibilities
- Welcome clients and their pets with a warm, friendly, and professional attitude.
- Provide exceptional customer service in person and over the phone.
- Answer incoming calls, respond to client questions, and direct calls to the appropriate team member.
- Schedule, confirm, reschedule, and cancel veterinary appointments.
- Check clients and patients in and out of the clinic accurately and efficiently.
- Collect payments and accurately process cash, credit card, and other forms of payment.
- Explain invoices, payment options, and available services to clients.
- Maintain accurate client and patient information in the veterinary practice management system.
- Prepare and maintain medical records and other necessary documentation.
- Communicate effectively with veterinarians, veterinary technicians, assistants, and other members of the hospital team.
- Help coordinate client flow and minimize wait times.
- Keep the reception area clean, organized, and welcoming.
- Communicate updates to clients and help address concerns professionally.
- Maintain confidentiality and handle sensitive client and patient information appropriately.
- Provide compassionate support to clients during difficult or emotional situations.
- Assist with general administrative and front-desk duties as needed.
- Work as part of a collaborative veterinary team to provide an exceptional client and patient experience.
Benefits
- Pay: $14–$17 per hour, depending on experience.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
