Veterinary Client Services Rep III
About The Position
The UF Small Animal Hospital Client Services is recruiting for Client Service Representatives supporting our specialty services. We are looking for excellent communicators who thrive in a busy environment with many opportunities to problem solve, communicate, and support efficiency on a daily basis. These positions are integral members of the patient care team and act as a point person for communication with clients, referring veterinarians, and other areas of the hospital. This position is responsible for facilitating client's visits, directing communications with clients during their visit, and acting as a liaison between the client and the staff to ensure the visit goes smoothly.
Requirements
- High school diploma or equivalent
- Four years of relevant experience
- Two years of experience in veterinary medicine
- Ability to empathize with clients that are distressed by long waits, scheduling glitches, and other problems
- Genuinely care about people and animals
- Excellent communication skills
- Highly organized
- Strong public relation skills
- Initiative to problem solve
- Active listening skills
- Confidence in handling customer interactions
- Relationship building skills
- Strong interpersonal skills
- Project a professional image
- Outgoing
- Full of enthusiasm
- Team player
Nice To Haves
- Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Responsibilities
- Facilitating client's visits
- Directing communications with clients during their visit
- Acting as a liaison between the client and the staff to ensure the visit goes smoothly
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
