Veterinary Client Services - Front desk - Overnight
About The Position
GSVS is seeking an exceptional Client Experience Representative to serve as the welcoming face of our hospital, setting the tone for every client interaction. In this vital role, you will ensure every visitor feels acknowledged, supported, and valued from the moment they walk through our doors. We’re seeking self-starters who excel working independently but also collaborate seamlessly with our overnight patient care team. This is a professional, client-focused role to represent GSVS during overnight hours, taking pride in staying productive, proactive, and engaged throughout the shift. The ideal candidate is adaptable, maintains professionalism during both busy and quiet times, and ensures hospital protocols and policies are followed—delivering exceptional client care and teamwork in our dynamic emergency environment. GSVS is a premier multispecialty veterinary practice, committed to the highest standards of patient care and client service. We offer a collaborative, growth-oriented environment where excellence is recognized and rewarded.
Requirements
- Veterinary experience and/or Top Tier customer service REQUIRED!
- 2+ years of high-level customer service experience REQUIRED (veterinary or medical setting preferred)
- Demonstrated ability to deliver gold-standard service in a fast-paced environment
- Exceptional communication, active listening, and interpersonal skills
- Compassionate, client-focused, and solutions-oriented
- Professional in appearance, demeanor, and work ethic
- Discreet, honest, and committed to confidentiality
- Eager to collaborate, learn, and grow within a supportive team
- Self-motivated
- Applicants must be authorized to work in the U.S.
- All current positions require the ability to speak, read, and write English proficiently.
Nice To Haves
- Additional fluency in other languages is preferred but not required.
Responsibilities
- Greet clients with professionalism, warmth, and empathy
- Actively listen to client concerns, acknowledge their needs, and provide compassionate support
- Facilitate smooth check-in and check-out processes
- Book appointments with attention to detail and efficiency
- Process payments and discuss financial matters with clarity, sensitivity, and respect
- Serve as a liaison between clients and clinical staff, ensuring seamless communication
- Contribute to a positive, team-focused environment
Benefits
- Competitive salary based on your level of experience
- Health, dental, and vision insurance, with HSA option- some plans paid 100%
- Maternity/Paternity leave
- Retirement Plan - 401K with employer match
- Employee Referral Bonus
- Paid Time off
- Mental health support with Talkspace
- Uniforms provided
- Pet discount for medical care
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
