Front Desk Overnight
About The Position
Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate. This role involves welcoming and assisting members, managing phone calls, resolving customer concerns, maintaining club cleanliness, processing payments, and promoting products and special offers. The position requires excellent communication and problem-solving skills, with the ability to work independently and as part of a team. Training hours may vary, and the schedule will be based on club needs, primarily involving weekday overnight shifts.
Requirements
- Excellent verbal and written communication skills
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making & problem solving skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills, preferably in the fitness industry.
- Team player: ability to work within a team where members depend on each other to get work done.
- Desire to learn, seek new challenges and take on additional responsibilities
- Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed
- Hard working, enthusiastic and energetic!
- Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel.
- Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
- The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
- 18 years old or older
- High School Diploma or Equivalent
- Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
Nice To Haves
- Superior customer service skills, preferably in the fitness industry.
Responsibilities
- Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
- Anticipate member's needs, respond promptly and acknowledge all members.
- Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
- Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
- Maintain the cleanliness of the club for up to 50% of the shift.
- Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
- Hands-on experience in accepting payments from customers and give change and receipts.
- Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way.
Benefits
- Competitive Salary & 401K plan
- Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness (Applicable for Full Time positions)
- Paid Time Off benefits (Applicable for Full Time positions)
- Free Black Card membership and fun exercise incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
