Customer Service Representative
About The Position
Fairfield Animal Hospital is a dedicated and compassionate veterinary hospital committed to providing exceptional care for pets and their owners. We pride ourselves on our friendly and professional environment, where every team member plays a crucial role in ensuring the well-being of our patients. Our Core Values are melded into our Mission Statement: “ Where Compassion is driven by Teamwork and Accountability.” We are seeking a highly motivated and personable Veterinary Client Service Representative to join our team. The successful candidate will be an integral part of our hospital team and will be the first point of contact for our clients and will play a vital role in ensuring a positive experience for both pets and their owners.
Requirements
- High school diploma or equivalent; additional education or certification in veterinary services is a plus.
- Previous experience in a customer service role, preferably in a veterinary or medical setting.
- Punctual attendance according to the assigned schedule.
- Proficient in reading, writing and speaking of the English language.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using computer systems and software.
- A genuine love for animals and a commitment to their well-being.
- Ability to work in a fast-paced environment and handle stressful situations with grace.
Nice To Haves
- additional education or certification in veterinary services is a plus.
Responsibilities
- Greet clients and their pets with a warm and friendly demeanor.
- Schedule appointments and manage the clinic's appointment calendar according to standard operating procedures.
- Answer and return phone calls, respond to emails, text messages and all digital communications in a timely and professional manner.
- Professionally handle client inquiries, needs and requests.
- Maintain accurate and up-to-date client and patient records.
- Process payments and manage billing.
- Assist in daily reporting and closing procedures.
- Assist with the check-in and check-out process for appointments.
- Provide information about our services, products, and policies.
- Handle client concerns and complaints with empathy and professionalism.
- Support the veterinary team with administrative tasks as needed.
Benefits
- Competitive pay, depending on experience
- Health, dental, and vision insurance, employer paid
- Life, short- and long-term disability
- employee discounts per IRS guidelines
- employer matching retirement program.
- Paid time off
- Holiday pay
- Confidential Employee Assistance Program
- Opportunities for professional development and continuing education
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
