Veterinary Client Service Representative, AVES- ORC

Ethos Veterinary Health • Austin, TX

12d • Onsite

About The Position

Veterinary Client Service Representative
Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for Austin Veterinary Emergency & Specialty- Outpatient Recovery Center (AVES- ORC)!
We’re on the lookout for Client Service Representatives to join our growing team!
AVES is a dynamic and rapidly expanding specialty and emergency hospital, providing advanced care for Austin’s pets through referrals from primary care veterinarians. As a vital member of our team, you’ll ensure exceptional service for our clients and their beloved animals.
About the Role:
As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.

Requirements

• At least 2 years of customer service experience in a medical setting is required
• A solid employment history with proven reliability.
• The ability to work independently while being self-driven and eager to grow.
• Fluent English skills (speaking & reading) are required for the role

Nice To Haves

• Veterinary experience is preferred.
• The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
• A proactive mindset, always looking for process improvements and opportunities for collaboration to streamline operations.
• fluency in multiple languages a plus

Responsibilities

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Financial Transactions Oversight: accurately and efficiently handle payment processing and reconciliation

Benefits

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan
• medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed