Veterinary Client Service Representative
About The Position
Join the VCA Far Country Animal Hospital Team! We are a small animal, AAHA accredited general practice in the beautiful Matanuska Valley. Come enjoy the Palmer area with its artistic community, scenic views and rich local culture. We are a growing team seeking to grow, learn and be the best that we can be. Our team values empathy, humor, work-life balance, compassionate patient care, integrity. VCA Far Country Animal Hospital is seeking to add a front-of-house Rock Star to our team. The successful candidate will have solid multi-tasking skills, impeccable customer service and perform with a high level of accuracy - all with a smile on your face! The team at VCA Far Country is fun, hardworking and we strive to take the best possible care of our patients and clients. As a member of the VCA team, your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so we can provide exceptional care to every patient. Ready to grow with a collaborative and supportive team? Apply now! We look forward to getting to know you!
Requirements
- Solid multi-tasking skills
- Impeccable customer service
- Perform with a high level of accuracy
- Detail oriented
- Ability to own their oversights and mistakes
- Adept at learning new information quickly
- Largely self-directed in performing their work
- Able to take feedback and direction well, with a positive can-do attitude
- Upbeat attitude with calm demeanor
- Can handle stressful periods in the work day
- Absolutely committed to making the clinic the best possible environment for clients and co-workers alike
- Computer literacy
- Able to utilize Word, Excel, Outlook
- Adept at learning new software
Responsibilities
- Greeting clients
- Answering multi line phone system
- Making appointments
- Cash handling-collecting deposits and processing payments
- Managing medical records, reports and correspondence
- Ensuring lobby and other client accessible areas are neat, clean and free from odors.
Benefits
- Access to the people and financial resources of a large veterinary community
- Leadership opportunities
- Career development programs
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- CE allowance
- Tuition support and sponsorships
- Vet Tech license reimbursement
- Free wellness subscriptions (Head Space)
- Referral bonuses
- Competitive wage
- Medical, dental & vision insurance
- Life, long and short term disability insurance
- Paid parental leave
- Paid vacation and sick time
- 401(k)
- Generous employee pet discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
