Client Service Representative I/II (CARE)
About The Position
The UF Large Animal Hospital is recruiting for a Client Service Representative to support our Large Animal services. We are looking for excellent communicators who thrive in a busy environment with many opportunities to problem solve, communicate, and support efficiency on a daily basis. These positions are integral members of the patient care team and act as a point person for communication with clients, referring veterinarians, and other areas of the hospital. This position is responsible for facilitating client’s visits, directing communications with clients during their visit, and acting as a liaison between the client and the staff to ensure the visit goes smoothly. This person will also admit patients, enter charges, review bills, answer phone calls, load and unload horses and other large animals, clean and maintain holding areas and equipment and sanitize hospital facilities. Individual must possess the ability to empathize with clients that are distressed by long waits, scheduling glitches, and other problems. Individual should genuinely care about people and animals, possess excellent communication skills, be highly organized, have strong public relation skills, the initiative to problem solve, active listening skills, confidence in handling customer interactions, relationship building skills, strong interpersonal skills, and project a professional image. Must be outgoing, full of enthusiasm and a team player.
Requirements
- High school diploma or equivalent
- One year relevant experience (CSR I)
- Three years of relevant experience (CSR II)
- Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
- Ability to empathize with clients
- Genuinely care about people and animals
- Excellent communication skills
- Highly organized
- Strong public relation skills
- Initiative to problem solve
- Active listening skills
- Confidence in handling customer interactions
- Relationship building skills
- Strong interpersonal skills
- Project a professional image
- Outgoing
- Full of enthusiasm
- Team player
Nice To Haves
- Two (2) years of work experience loading, unloading, restraining, handling horses or 1 year of work experience loading, unloading, restraining, and handling in a veterinary academic teaching hospital (CSR I Preferred)
- Experience within the past 2 years
- More than two years relevant work experience handling and restraining horses at an advanced level
- Experience in veterinary medicine or in a clinic environment
Responsibilities
- Facilitate client’s visits
- Direct communications with clients during their visit
- Act as a liaison between the client and the staff
- Admit patients
- Enter charges
- Review bills
- Answer phone calls
- Load and unload horses and other large animals
- Clean and maintain holding areas and equipment
- Sanitize hospital facilities
Benefits
- Health insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
