Veterinary Client Intake Coordinator, Emergency
About The Position
Client Intake Coordinator – Emergency Department -Day Shift Up to $32.00/hour (DOE) + $5.50/hour Shift Differential (6:00 PM–6:00 AM) Full-time opportunity in Concord, California Schedule: Wednesday–Saturday | 6:00 am - 4:30 pm Be the calm, compassionate presence that helps pets and their families navigate veterinary emergencies. As a Client Intake Coordinator at SAGE Concord, you'll play a critical role in creating an exceptional client experience while partnering with our Emergency team to deliver timely, life-saving care. If you thrive in a fast-paced environment, communicate with empathy, and enjoy being an essential part of a collaborative hospital team, we'd love to meet you. At SAGE Concord, part of Ethos Veterinary Health, you'll work in one of the East Bay's premier specialty and emergency veterinary hospitals. Our state-of-the-art facility, opened in 2022, brings together experts in Emergency & Critical Care, Cardiology, Internal Medicine, Surgery, Oncology, Neurology, Ophthalmology, and Integrative Medicine to provide advanced, compassionate care. You'll join a collaborative team that values continuous learning, professional development, and exceptional patient and client experiences.
Requirements
- High school diploma or equivalent.
- Minimum of two years of clinical veterinary experience required; emergency or specialty hospital experience strongly preferred.
- Strong knowledge of veterinary terminology and emergency patient care.
- Excellent communication, client service, and interpersonal skills.
- Ability to remain calm, organized, and compassionate in a fast-paced environment.
- Ability to lift 40 pounds or more and stand for extended periods.
- A collaborative mindset and commitment to exceptional patient and client care.
Nice To Haves
- Bilingual skills are a plus but not required.
Responsibilities
- Serve as the first point of contact for emergency clients, providing compassionate service during stressful situations.
- Triage incoming emergency cases and communicate critical information to the clinical team.
- Obtain patient histories and accurately document medical information in the electronic medical record.
- Assist with patient intake, including obtaining vital signs when appropriate.
- Coordinate closely with veterinarians and technicians to prioritize cases and maintain efficient patient flow.
- Accurately enter service charges during the intake process to support timely invoicing.
- Prepare and maintain exam rooms for incoming emergency patients.
- Keep clients informed by providing updates and setting expectations throughout their visit.
- Support efficient shift transitions and daily Emergency Department operations.
- Work closely with veterinarians, technicians, and support teams.
- Contribute to a positive, team-focused hospital culture.
Benefits
- health insurance (medical, dental, vision)
- retirement benefits
- paid time off (including sick leave and vacation)
- short-term and long-term disability
- life insurance
- Competitive compensation up to $32.00/hour plus a $5.50/hour overnight shift differential
- 401(k) with employer contribution
- Flexible Spending Accounts (FSA)
- paid vacation
- sick leave
- Annual Veterinary Assistant allowance
- RVT license application and renewal reimbursement
- VetBloom continuing education access
- ongoing training
- mentorship
- professional development
- Employee Assistance Program (EAP)
- uniforms provided
- comprehensive medical, dental, vision, disability, and life insurance
- Career advancement opportunities within Ethos Veterinary Health
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
