Veterinary Care Representative
About The Position
Veterinary Care Representative (Remote) Pay: $17.50/hour Remote: Must reside in one of the following states -- Arizona, Florida, Texas Chewy Veterinary Care is hiring full-time Veterinary Care Representatives to support pet parents and veterinary practices through compassionate, high-quality customer service. This role is primarily remote but requires living within a commutable distance to our local-area practices for occasional in-person support. If you enjoy helping others, working with pets, and engaging in meaningful conversations, this could be the purr-fect opportunity!
Requirements
- 1–3+ years of small animal veterinary or related industry experience
- Strong multitasking skills in a fast-paced, virtual call center environment
- Comfort using multiple computer systems and navigating online resources
- Flexibility to adjust schedule and work overtime as needed
- Ability to maintain confidentiality and pass a background check
- Dedicated, distraction-free workspace suitable for webcam use
- Wired high-speed internet (30 Mbps download / 10 Mbps upload minimum)
- Cell phone or tablet for two-factor authentication
Responsibilities
- Handle inbound calls from pet parents, veterinary practices, pharmacies, and vendors
- Schedule, reschedule, and manage wellness, sick, surgical, and urgent appointments
- Answer questions about services and assist with appointment-related needs
- Conduct follow-ups and outreach for prior medical requests and authorizations
- Research and resolve customer issues using active listening and problem-solving skills
- Collaborate with teams and leaders using virtual tools (Zoom, Slack)
Benefits
- Medical & dental insurance
- 401(k)
- Parental leave
- Family services benefits
- Backup dependent care
- Flexible spending accounts
- Telemedicine
- Pet adoption reimbursement
- Employee assistance program
- Discounts including 10% off pet insurance and 20% off at Chewy.com
- Paid time off (PTO)
- Unplanned unpaid time off (UTO)
- Six paid holidays per year
- Paid sick and family leave in compliance with applicable state and local regulations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
