Veterinary Business Partner - PEAR

Petfolk•Pearland, TX

2d•Onsite

About The Position

At Petfolk, we believe exceptional veterinary care starts with exceptional people — not just clinicians, but hospitality-minded leaders who create a warm, polished, and high-performing environment for both clients and teams. As a Veterinary Business Partner, you’ll be the face of your Petfolk Care Center: a visible, hands-on leader who brings the finesse of a boutique hotel GM and the precision of an operations expert. You'll drive the daily rhythm of your center, foster team energy, and ensure every client leaves feeling confident, cared for, and connected. This role is ideal for someone who thrives in dynamic, people-first environments and is excited to grow into a long-term leadership opportunity within Petfolk.

Requirements

2+ years of leadership experience in a high-end, service-driven environment (e.g. boutique hospitality, fitness, luxury retail, or medical/dental clinic)
A natural leader and connector who thrives in client-facing roles
Strong operational instincts and attention to detail
Excellent communication and conflict resolution skills
Comfort with data, metrics, and continuous improvement

Responsibilities

Lead from the floor, greeting clients and setting a tone of warmth and professionalism
Proactively step into service gaps to maintain a seamless experience
Resolve client concerns with empathy, confidence, and professionalism
Infuse a service-first mindset across your team — think “Ritz-Carlton for pet care”
Coach team members on communication, body language, and client interactions
Drive team engagement through daily huddles, recognition, and feedback
Manage daily staffing and schedule alignment based on client demand
Monitor clinic flow and make real-time adjustments to eliminate bottlenecks
Ensure hospital opens and closes in a clean, prepared, and professional state
Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms
Own key metrics: appointment capacity, revenue, rebooking, client retention
Oversee labor budgets, payroll, and inventory management
Collaborate with Regional Leadership on business planning and strategic growth