Veterinary Assistant

Petco•Palm Beach Gardens, FL

1d•Onsite

About The Position

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners, operating 1,500+ pet care centers including 250+ Vetco Total Care hospitals. The company is 29,000 strong and believes in purpose-driven work that benefits pets, people, and the planet. The Veterinary Assistant position is crucial for providing excellent medical care to Vetco Total Care full-service hospital patients and phenomenal customer care to their owners. This role represents Petco's mission and values, setting the tone for technical and customer support, and fostering cohesion and motivation within the practice. All team members are responsible for ensuring patient needs come first, creating exceptional customer experiences, resolving contentious issues, and promoting teamwork towards shared goals.

Requirements

Must have excellent written and verbal communication skills.
Must be compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
Must have telephone and computer skills.
Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Nice To Haves

At least 1-year previous experience working in veterinary practice or sufficient relatable animal care experience to ensure excellent performance.

Responsibilities

Greet clients and patients arriving for appointments and escort them into an exam room, obtain weight and vital signs (temperature, pulse, respirations) and record the electronic medical record.
Collect thorough patient histories and document the patient visit in the EMRs.
Assist doctors with appointments (routine and emergency), surgery, dentistry, and euthanasia, under supervision from the veterinarian credentialed veterinary technician, HOM and HLOD.
Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian and help maintain the electronic medical record.
Schedule appointments, provide client education, relay test results to doctor and clients, and maintain and update client/patient records.
Help prepare patients for surgical and dental procedures and assist doctor and/or veterinary technician in anesthetizing patients.
Under supervision of the veterinarian and/or veterinary technician, maintain patients safely under anesthesia while monitoring vital parameters, help monitor patients during recovery and prepare them for hospital discharge or transfer to an overnight care facility.
Under supervision of the veterinarian and/or veterinary technician, perform in-hospital treatments for sick patients including giving injectable and oral medications as well as intravenous fluid therapy; keep patients clean, watered, and fed (when indicated and directed by doctor), safely walk canine patients when necessary for elimination.
Under direction of the HOM/HLOD, assist in the training of new staff members and general dissemination of knowledge as required.
Keep hospital environment neat and clean; perform regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule.
Perform additional duties as assigned.
Provide backup phone and front desk support as needed.