Customer Service Representative

Encore Vet Group • Milford Charter Township, MI

18d • Onsite

About The Position

Full-Time Veterinary Assistant. Care for Animals. Support Your Team. Make a Difference Every Single Shift. This role involves prepping for wellness visits, assisting with procedures, and educating pet parents on discharge instructions. We are a full-service, AAHA-accredited, Fear Free and Cat Friendly veterinary hospital that has been proudly serving Milford and the greater Milford area for over 25 years. We offer wellness care, surgery, dentistry, diagnostics, exotic pet care, pet chiropractic services, laser therapy, and urgent care, and we deliver all of it with a team that genuinely shows up for each other. If you want to be somewhere that takes both the medicine and the culture seriously, you are in the right place.

Requirements

• At least 1 year of experience in a veterinary hospital or similar setting
• A calm, steady presence with animals and the people who love them
• Strong communication skills with both clients and teammates
• Organized, detail-oriented, and adaptable when the day throws you a curveball
• Cool under pressure and comfortable in a busy hospital environment
• Eager to keep learning and growing in your role
• A team-first mindset and the willingness to pitch in wherever you are needed

Responsibilities

• Maintaining accurate medical records and helping answer client questions
• Assisting with lab testing including blood, fecal, and urine
• Safely restraining patients during exams and procedures
• Helping educate pet parents on medications, treatments, and at-home care
• Partnering with veterinarians and teammates to deliver top-tier patient care

Benefits

• Medical, dental, vision, and life insurance
• Free virtual mental health for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed