ECC Veterinary Assistant

TUFTS VETERINARY EMERGENCY SERVICE•Walpole, MA

2d•$19 - $25•Onsite

About The Position

Tufts V.E.T.S. is a multispecialty emergency and critical care VECCS level 1 certified facility in New England, affiliated with the Cummings School of Veterinary Medicine at Tufts University. This unique environment integrates learning into a busy private practice setting, committed to providing the highest standard of patient care across various specialty services. The facility seeks skilled professionals to foster a collaborative environment that strengthens the human-animal bond and prioritizes diversity and inclusion. The Veterinary Assistant plays an essential role in supporting the ECC team by providing compassionate patient care, assisting with medical procedures, and maintaining a clean hospital environment. Working closely with technicians and doctors, Veterinary Assistants support treatments, procedures, and client communication, while also handling daily responsibilities like patient husbandry, feeding, cleaning, and stocking. The role offers a structured path for professional development and advancement through defined skill levels (1-3), requiring flexibility, teamwork, and strong communication skills. Responsibilities range from patient handling and basic laboratory work to assisting with surgical preparation and client interactions. Veterinary Assistants are expected to be proactive, organized, and professional in a fast-paced environment, prioritizing tasks effectively with ongoing training and skills sign-offs to expand their scope of responsibilities.

Requirements

High school diploma or equivalent
Minimum of 1 year working in the veterinary field as a Veterinary Assistant or Technician Assistant
Minimum of 18 years old
Genuinely enjoys working with animals and can treat them compassionately even when they are stressed, ill or in pain
Must support and foster an environment of diversity, inclusion, collaboration, and empathy
Must have excellent interpersonal relationship and communication skills
Can multi-task in a fast-paced working environment
Can stay calm and efficient under pressure
Is detail oriented and reliable
Has a high commitment to providing exceptional patient/client care
Has excellent communication skills
Must be professional, approachable, and maintain an optimistic outlook
Proficient at working with digital records, Microsoft Word/Excel, and Google Docs
Work requires lifting and carrying animals (will be assisted by other staff members in lifting animals over 40 lbs.).
Walks or stands for extended periods or time; frequently works in a bent position
May be exposed to unpleasant odors, noise, and animal feces.
May be exposed to bites, scratches, and contagious diseases.
Will be exposed (with proper PPE and protocols in place) to chemotherapeutic agents
Required to attend in-hospital training and CE as assigned
Required to attend and submit 10 CE courses every 2 years for VECCS

Nice To Haves

Degree in Veterinary Technology and/or Animal Science preferred
Certified Veterinary Assistant preferred
Prior experience working in diagnostic imaging, emergency and critical care, or specialty medicine preferred

Responsibilities

Actively progress through the Tufts VETS Veterinary Assistant Career Ladder by successfully completing Level 1 and Level 2 competency sign-offs within established timeframes.
Provide compassionate, high-quality care to emergency, critical care, and hospitalized patients.
Assist veterinarians and veterinary technicians with patient examinations, treatments, procedures, diagnostics, and emergency triage.
Obtain and accurately document patient history, temperature, pulse, respiration, weight, and pain assessment in the electronic medical record (EMR).
Safely and compassionately restrain patients using low-stress handling techniques appropriate for the patient's medical condition and temperament.
Perform routine husbandry and nursing support, including patient hygiene, feeding, bedding changes, walking patients, litter box maintenance, and monitoring patient comfort.
Feed patients according to veterinarian instructions and accurately record appetite and food intake.
Bathe and groom patients as needed for patient comfort or medical care.
Collect non-sterile urine and fecal samples for laboratory testing.
Recognize changes in patient condition or behavior and promptly communicate concerns to the veterinary technician or veterinarian.
Assist with medication administration under the direction and supervision of a veterinarian or veterinary technician, consistent with hospital policy and competency level.
Prepare patients, equipment, and treatment areas for emergency and specialty procedures.
Assist with common Emergency & Critical Care procedures, including laceration repairs, urinary obstruction procedures, tracheal washes, and other treatments as directed.
Prepare patients for procedures using appropriate aseptic techniques.
Demonstrate proficiency in sterile gloving techniques when required.
Set up, operate, clean, and maintain IV pumps, patient monitoring equipment, fluid warmers, and other clinical equipment.
Position patients and assist with diagnostic radiography using approved radiation safety practices and non-manual restraint whenever appropriate.
Clean, wrap, sterilize, and maintain surgical instruments according to hospital standard operating procedures.
Operate and maintain sterilization equipment, including autoclaves and ultrasonic cleaners.
Assist with processing patient remains compassionately and professionally in accordance with hospital protocols.
Collect, prepare, label, and submit diagnostic samples to in-house and reference laboratories.
Perform approved in-house laboratory testing, including PCV/TS, CBC, chemistry, EPOC, coagulation testing, SNAP testing, and other diagnostics appropriate to competency level.
Accurately document laboratory results within the electronic medical record.
Communicate professionally and compassionately with clients in person and by telephone.
Collect and accurately document patient history and client communications within the electronic medical record.
Demonstrate proficiency using the electronic medical record, including patient registration, patient lookup, treatment documentation, appointment review, invoice review, and other essential workflows.
Demonstrate sound judgment when communicating with clients by recognizing urgent concerns and notifying the veterinary team appropriately.
Process client requests related to patient aftercare and end-of-life services according to hospital procedures.
Register patients and complete the check-in and discharge process.
Process payments and other financial transactions.
Complete aftercare documentation according to hospital procedures.
Participate in shift change rounds to ensure continuity of patient care.
Collaborate with all members of the hospital and other services to provide exceptional patient care.
Support Tufts VETS' teaching mission by assisting in the orientation and training of new team members and contributing to a collaborative learning environment for students and trainees.
Support emergency admissions, patient transfers, and stabilization efforts by preparing equipment, assisting the clinical team, and anticipating patient care needs.
Assist in maintaining a clean, organized, safe, and well-stocked Emergency & Critical Care service, ensuring equipment and supplies are readily available.
Perform routine cleaning, stocking, instrument processing, laundry, inventory support, and equipment maintenance in accordance with hospital policies and standard operating procedures.
Report equipment concerns, supply shortages, and safety hazards promptly to the appropriate supervisor.
Contribute to efficient workflow by anticipating team needs, assisting coworkers, and supporting other hospital services as patient care demands.
Demonstrate professionalism, integrity, accountability, and compassion in every interaction with clients, patients, students, colleagues, and hospital partners.
Maintain a positive, respectful, and inclusive work environment by fostering teamwork, open communication, and mutual respect.
Exercise sound judgment, remain composed under pressure, and effectively prioritize responsibilities in a fast-paced emergency and specialty hospital.
Communicate clearly, professionally, and proactively with team members, supervisors, and clinicians, utilizing the appropriate leadership structure to address questions, concerns, and opportunities for improvement.
Demonstrate initiative by anticipating patient and service needs and contributing to efficient hospital operations.
Participate in departmental meetings, hospital training, continuing education, and quality improvement initiatives to develop clinical knowledge and professional skills.
Meet regularly with the ECC Technician Supervisor to review performance, discuss professional development, and address questions or concerns.
Maintain strict confidentiality of patient, client, employee, and hospital information in accordance with hospital policies.
Adhere to all hospital policies, standard operating procedures, safety protocols, attendance expectations, scheduling requirements, and the Employee Code of Conduct.
Report to work on time, prepared to provide excellent patient care and contribute positively to the team throughout each shift.
Represent Tufts VETS with professionalism, empathy, courtesy, and exceptional client service while serving as an ambassador for the hospital's mission and values.
Perform other duties as assigned to support patient care and hospital operations.